Holiday IT Service Support China 09/17

Dear Customers, 尊敬的客户,您好:

According to the public holiday schedule, we announce 2016 Mid-Autumn Festival as follow:

根据公共假日规定,公司2016年中秋节放假安排如下:

We will have 3 consecutive days off for the Mid-Autumn Festival: From September 15 (Thursday), to September 17 (Saturday);September 18 (Sunday) will be the...

jack.zhang
31.08.16 12:58 PM - Comment(s)

The birth of PaaS also helped create the DevOps wave, which has made corporate development and IT Operations far more efficient. The idea is that IT Ops no longer needs to worry about supporting development infrastructure – it is all in the cloud. At the same time, developers can create software . ...

jack.zhang
24.08.16 02:05 PM - Comment(s)
CHANGE OF NEW BEIJING OFFICE

BROCENT BEIJING OPERATION CENTER MOVES TO NEW OFFICE


NEW OFFICE ADDRESS IS


ROOM 2511, U-SPACE TOWER A, EXTERNAL NO. 8 GUANGQU STREET CHAOYANG DISTRICT, CHINA 10022


jack.zhang
23.08.16 04:17 PM - Comment(s)

Technical Project Manager
Salary range CNY240K-CNY360K +bonus
Location: Jingan District, Shanghai, China

Job Description:

Technical project manager responsible for managing multiple lines of business during transition between data centers. Project manager will be responsible managing infrastructure-base...

jack.zhang
23.08.16 04:09 PM - Comment(s)

First Line Desktop Support - Hong Kong - Immediate Start - USD 5,000 - 7,500

BROCENT Hong Kong are currently recruiting for a 1st Line Desktop Support Technician for a full time engagement based in Hong Kong. My client, a large France based IT Solutions Company is looking for talented and enthusiasti...

jack.zhang
22.08.16 02:58 PM - Comment(s)

[Quoted from http://g2sf.com/white-paper/]

The starting point for meaningful metrics is to determine how the end user or customer will evaluate the service provider’s performance on each of these services. Armed with this information it is then much easier to establish a limited number of high level,...

jack.zhang
21.08.16 08:12 AM - Comment(s)

IT Service manager made interview with T1 engineer and asked why you left current company. He said, "Oh, one of customer users  was not happy with my onsite service because he felt my service performance is bad, and such a simple incident took 1 hour to resolve."

 

Manager: Is this the maj...

jack.zhang
10.08.16 06:50 AM - Comment(s)
[HONG KONG] TYPHOON NO.8 OFFICE CLOSE NOTICE
Our HK OFFICE is closed due to the TYPHOON NO.8, as of 08/02/2016 Should you experience any technical issues or service request, please feel free to contact our service center it-service@brocent.com to seek for technical support.
jack.zhang
02.08.16 03:26 AM - Comment(s)

On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (...

jack.zhang
26.07.16 05:06 AM - Comment(s)

As a service deliver head, we have deliver the onsite IT support service more than 5 years in China mainland and HK zone. Cases volume is increasing dramatically, while we are continuously maintaining the service quality. We found that it does not become more sophisticated to manage the service qual...

jack.zhang
13.07.16 03:29 PM - Comment(s)