WHO I AM
I NEEDS IT SUPPORT - GOOD QUALITY & PRICE
Business Owner
Project Manager
IT Manager
Purchaser
I NEED ONE TIME ADHOC IT SERVICE
We have branches offices and customer projects in multiple Asia countries and cities, and would need a reliable service partner to deliver one time onsite installation, de-installation, configuration and troubleshooting with our senior backlines.
It gives you affordable access to a responsive, professional and complete IT department, when you need us.
A proactive and flexible IT service plan for small businesses to get the IT support they need when they need it. BROCENT's On Demand IT Service gives clients access to a completely qualified IT engineers, a proactive and automated preventative maintenance schedule, and the flexibility to control IT budgets. BROCENT's On Demand IT Service is ideal for small businesses seeking more than just reactive hourly IT support.
BROCENT's team consists of a wide ranges of IT engineers (Microsoft, CISCO, HUAWEI, JUNIPER etc.) that is at your disposal with just a phone call or email. You will have access to complete technical support from our remote and onsite highly trained engineers should the need arise.
Level 1 Engineer
Level 2 Engineer
Level 3 Engineer
Senior Consultant
I NEED REPLACE IT SERVICE PROVIDER
REPLACE IT SERVICE ROVIDER
Currently we are using one IT Service Provider, but want to look for a new provider with better IT service quality.
We would like to understand your technical capability, transition plan and IT support program.
I WANT IT PROFESSIONAL SERVICE
We need high quality of IT professional service on different branch offices. Most will be the needs of new office IT setup, Office IT relocation, Wireless network Survey, Cloud backup, Hybrid Cloud Solution and so on.
The qualified IT engineers expertise in Wireless network, Hybrid cloud, Microsoft Technologies and Project management delivers the short term of professional IT service.
A proactive and flexible IT service plan gets the IT support when clients need it. BROCENT's On Demand IT Service offers the service ranging from consultation, technical HLD/LLD design and deployment service. BROCENT's On Demand IT Service is ideal for clients seeking for short term of quality IT support.
Obviously the IT professional services solves your IT demands in each geographic premises, but would not need to augment your own IT staffs - Focusing on specific IT missions, and Paying only on the Time on Task.
Wireless Network Survey
Use the EKAHAU or AIRMAGNET professional tools to survey the network's weakness
New Office IT Design & Setup
Design, procure and setup the IT infrastructure for customer new Office, and provide IT Support
IT Refresh & Deployment Program
Support to design and deploy the IT refresh program to upgrade computer, network etc.
Microsoft 365 Setup & Migration
Setup Microsoft 365 to setup and migrate the business email and enforce the management rule
I KNOW WHAT WE HAVE
We currently have internal IT department. We want to cut down the team, and plan to outsource the entire IT support and maintenance to a professional IT service provider.
I WANT TO OUTSOURCE DESKSIDE SUPPORT
Centralized Service Desk | Managed Support | 54 X Territory Field Service
We operate the IT managed service throughout the global offices, and are looking for the Asia IT support team to deliver the local deskside support service as the local virtual IT department in China, Singapore, Hong Kong, Malaysia, Tokyo and so on.
The BROCENT Service Command Center (SCC) Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. SCC delivers the customized Deskside Support Solution to meet your business requirements. Designed to meet all of your IT needs we provide the following IT support services:
- 24×7 CHINA based Help Desk Services
- IT infrastructure design, implementation, management and monitoring
- IT Project management
IT Infrastructure Maintenance &Support
Brocent SSC and NOC team delivers the network preventive maintenance of customer IT System
Centralized Regional Help Desk
24 hours, 7 days Asia wide IT help desk support to manage customer inbound IT request & incident
IT Security Governance
Provide the IT security assessment and audit and execute the IT risk priority and remediation plan
Virtual CIO
18+ Years experience Senior IT consultant to have local IT management and IT security governance
I KNOW WHAT WE HAVE
We currently have internal IT department. We want to cut down the team, and plan to outsource the entire IT support and maintenance to a professional IT service provider.
I NEED IT SUPPORT FOR ALL ASIA OFFICES
We currently have internal IT department. We want to cut down the team, and plan to outsource entire IT department.
It includes support of one server and up to 10 PCs. Additional PCs and servers can be added on to perfectly tailor this plan for your needs.
BROCENT's On Demand IT Service accommodates both small businesses and larger organizations that are seeking security and maintenance for their network. BROCENT's On Demand IT Service includes all of below IT services and access to BROCENT's experienced technology team.
PC Maintenance
- Automated Scheduled Anti Virus Updates
- Automated Scheduled Spyware Prevention and Deletion
- Automated Temp File Deletion
- Automate Patch Assessments & Updates
- Comprehensive Tracking of All Software and Hardware on Each Desktop/Laptop
CAMPUS SITES
FTE supports to cover the responsive onsite support to the local HQ offices
BRANCH SITES
IMAC and the managed IT remote & onsite support to local branches offices
SITELLITES SITES
Manage IT dispatch service to extend the SLA driven onsite installation service.
EVENT SUPPORT
IT Onsite Technical Support to setup the IT for the seasonal events or shops
Only great staff with us great experience
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FULL MANAGED IT SERVICE PLANS
BASIC CARE$ 45 per hour | Min. 2 Hours
- 8 x 5 x NBD IT Response Service
- Establishment of IT Inventory Control
- Contingency in IT Remote Support
- 4 Hours Onsite IT Assistance
- Webroot 360 Antivirus Control
- ATERA &WSUS Patch Management
- Weekly Token Balance Report
HYPER CARE
$ 180 per device annually
- Plus BASIC CARE
- Dedicate account manager
- 24 x 7 Emergency Response
- Multiple Language Support
- User account management
- Tailored Cloud Solution &Service
- Data Storage and Backup Service
- Managed Wireless Network Service
- Managed Hardware Warranty Service
PRO CARE
$ 5,000+ | Multiple Locations
- Plus HYPER CARE
- Hybrid Cloud Infrastructure Support
- 24 x 7 Application Monitor Service
- IT Audit Service, Once a Year
- IT User Training Service
- Dedicate APAC Account Manager
I NEED NOC MONITORING SERVICE
It costs you the Time on Task when technical alerts/incidents are identified and approved by clients
We currently have internal IT department. We want to cut down the team, and plan to outsource entire IT department.
- Monthly service report and contractual SLAs with Flexible contract terms -12 months upwards
- Extended hours if required 24/7/365 service desk
- Self-service portal for users to log tickets, and further offer managed antivirus, managed wireless and managed hardware warranty service
- Consistent call response time - target to answer all telephone within 10 seconds.
- Multiple Language Support - English &Mandarin
IT Infrastructure Maintenance &Support
- 40 Websites/Servers
- 3 Synthetic Web Transactions
- 3 Status Pages in StatusIQ
- Buy Add-ons for more
- 5 Network Interfaces
- 500 MB Logs
Centralized Regional Help Desk
- Dedicate account manager
- 24 x 7 Emergency Response
- Multiple Language Support
- User account management
- Tailored Cloud Solution &Service
- Data Storage and Backup Service
IT Security Governance
- 500K RUM Pageviews & 5 sites
- Select from over 110+ Locations
- 150 SMS/Voice Credits Per Month
- Multi-user
- Third party integration
- Premium Support
Virtual Network Manager
12+ Years experience as highest CCIE+ certificate as the customer local virtual network manager to deliver the network management of configuration, change management and deployment plan.
Pay as you Go 35$ / mo
BROCENT NOC Monitoring Service delivers the hyper-care preventive monitoring to your on-premise/on-cloud IT infrastructure and Applications covering Server, Storage, Network Device, Website, Domain, MS Exchange, Office 365, Active Directory, Linux Host, MYSQL, MS Database, IIS, Wireless Access Point, UPS, and so on.
It is Not only a generic monitoring system, but a real & robust team watching your IT system's health and responds at any alerts/fails.
I NEED REGIONAL HELP DESK & L1 ONSITE
We currently have internal IT department. We want to have "Team Optimization Program", hence plan to outsource the Help Desk and Level 1 Support, who are supposed to deliver the daily routine technical service to all our internal clients.
BROCENT’s ITSM focus is the “core” foundation of our business. Using ITIL-based processes and our advanced IT Service Management platform, ensures Clients getting a responsive IT resolution to all of your IT related incidents. We have 24×7 Service Centers located in Guangzhou and Indian providing the redundant Help Desk Operation Service. The Service Command Center (SCC) automates legacy manual IT tasks and provide a “consumer-like” user experience.
Our service delivery model for incident and service management includes:
- Customized Service Level Agreement (SLA) set to the IT performance environment you need
- Service-level driven tracking and escalation
- Submit issues via email, phone, web portal
- Self-service web portal updates to issues
- Priority-based queuing and escalation
- Alignment between IT and business processes
- Single point of contact for all IT issues
Monthly reporting of all critical performance parameters
INCIDENT/PROBLEM
ITIL compliance incidents and problem management to document the client needs
TOLL FREE HOTLINE
National Toll Free hotline is setup to receive request/incidents from end users
SYSTEM ADMINISTRATION
Instant remote administration of system on user account, password and permission
ESCALATION
3 Tiers Service Escalation to deliver the hyper-cares to client spontaneously.
SERVICE &QUALITY GOVERNANCE
Service Delivery Management (SDM) is the in-place role and functions to listen customer's feed back, and systematically tell the IT service performance by referring to the data and analysis, and proactively manage the action plan to improve the service quality.
I NEED PURCHASE HARDWRAE & SOFTWARE
We need to purchase IT hardware, software and even local cloud service subscription, and such will be needed in various APAC cities. Due to business urgency, we usually need a quick turn over on goods delivery, staging and onsite installation. Importantly we can only pay you in EURO or USD with 1 month credit term.
- The IT Product Supply Chain Service Unit delivers the end-to-end support to the business needs from international clients, delivering the IT hardware, software and cloud subscribed application to the countries & cities in Asia.
- As the strengthened business partners of the various IT manufacturers, BROCENT orders the required products throughout either manufacturer direct booking, or via the major distributors. All are genuine with quality assurance.
- To better support the project deployment, BROCENT also offers the staging service and warehouse storage and arrange the on-demand logistic shipment to cate for the project schedule.
MID-MARKET FOCUS
Agility from Capacity | Maturity from Tools | Values from Experience
