• KEEP IT INFRASTRUCTURE RUNNING



  • DISCOVER IT VALUE

    THE ASIA VIRTUAL ​IT DEPARTMENT

    EUC, SERVER &STORAGE, NETWORK & HYBRID CLOUD SOLUTIONS

    Contact Consultant
SERVICE IT Support Plan

 WHO I AM

I NEEDS IT SUPPORT - GOOD QUALITY & PRICE

Business Owner

Hassle Free

Project Manager

Quick Response

IT Manager

IT Solutions

Purchaser

Cost Efficient

I NEED ONE TIME ADHOC IT SERVICE








I AM PURCHASER


We have branches offices and customer projects in multiple Asia countries and cities, and would need a reliable service partner to deliver one time onsite installation, de-installation, configuration and troubleshooting with our senior backlines.

Focus on Core Business

It gives you affordable access to a responsive, professional and complete IT department, when you need us.

A proactive and flexible IT service plan for small businesses to get the IT support they need when they need it. BROCENT's On Demand IT Service gives clients access to a completely qualified IT engineers, a proactive and automated preventative maintenance schedule, and the flexibility to control IT budgets. BROCENT's On Demand IT Service is ideal for small businesses seeking more than just reactive hourly IT support.

BROCENT's team consists of a wide ranges of IT engineers (Microsoft, CISCO, HUAWEI, JUNIPER etc.) that is at your disposal with just a phone call or email. You will have access to complete technical support from our remote and onsite highly trained engineers should the need arise. 

SINGAPORE - USD 60/HR

Level 1 Engineer

TAIWAN - USD 60/HR

Level 2 Engineer

HONG KONG - USD 60/HR

Level 3 Engineer

CHINA - USD 60/HR

Senior Consultant

Rate for Other Countries

I NEED REPLACE IT SERVICE PROVIDER








I AM IT MANAGER


REPLACE  IT SERVICE ROVIDER

Currently we are using one IT Service Provider, but want to look for a new provider with better IT service quality. 


We would like to understand your technical capability, transition plan and IT support program.

Contact Consultant
IT ASSESSMENT & AUDIT
IT INFRASTRUCTURE REFRESH PLAN
ON-GOING IT MAINTENANCE &SUPPORT PROGRAM

I WANT  IT PROFESSIONAL SERVICE










I AM IT MANAGER


We need high quality of IT professional service on different branch offices. Most will be the needs of new office IT setup, Office IT relocation, Wireless network Survey, Cloud backup, Hybrid Cloud Solution and so on.

Focus on Core Business

The qualified IT engineers expertise in Wireless network, Hybrid cloud, Microsoft Technologies and Project management delivers the short term of professional IT service.

A proactive and flexible IT service plan gets the IT support when clients need it. BROCENT's On Demand IT Service offers the service ranging from consultation, technical HLD/LLD design and deployment service.  BROCENT's On Demand IT Service is ideal for clients seeking for short term of quality IT support.

Obviously the IT professional services solves your IT demands in each geographic  premises, but would not need to augment your own IT staffs - Focusing on specific IT missions, and Paying only on the Time on Task.

Wireless Network Survey

Use the EKAHAU or AIRMAGNET professional tools to survey the network's weakness

New Office IT Design & Setup

Design, procure and setup the IT infrastructure for customer new Office, and provide IT Support

IT Refresh & Deployment Program

Support to design and deploy the IT refresh program to upgrade computer, network etc.

Microsoft 365 Setup & Migration

Setup Microsoft 365 to setup and migrate the business email and enforce the management rule

I KNOW WHAT WE HAVE

We currently have internal IT department. We want to cut down the team, and plan to outsource the entire IT support and maintenance to a professional IT service provider.

I WANT TO OUTSOURCE DESKSIDE SUPPORT

Centralized Service Desk | Managed Support | 54 X Territory Field Service 









I AM CHIEF IT OFFICER

We operate the IT managed service throughout the global offices, and are looking for the Asia IT support team to deliver the local deskside support service as the local virtual IT department in China, Singapore, Hong Kong, Malaysia, Tokyo and so on.

Saving Cost | Re-shape Teams

The BROCENT Service Command Center (SCC) Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. SCC delivers the customized Deskside Support Solution to meet your business requirements. Designed to meet all of your IT  needs we provide the following IT support services:

  • 24×7 CHINA based Help Desk Services
  • IT infrastructure design, implementation, management and monitoring
  • IT Project management
BROCENT works with you to support the underlying technologies that serve as the foundation for your IT systems and users by administrating the applications, servers, databases, networks and end user support.  Let your IT staff focus on accomplishing your core business initiatives while we manage your routine IT activities.

IT Infrastructure Maintenance &Support

Brocent SSC and NOC team delivers the network preventive maintenance of customer IT System

Centralized Regional Help Desk

24 hours, 7 days Asia wide IT help desk support to manage customer inbound IT request & incident

IT Security Governance

Provide the IT security assessment and audit and execute the IT risk priority and remediation plan

Virtual CIO

18+ Years experience Senior IT consultant to have local IT management and IT security governance

I KNOW WHAT WE HAVE

We currently have internal IT department. We want to cut down the team, and plan to outsource the entire IT support and maintenance to a professional IT service provider.

I NEED IT SUPPORT FOR ALL ASIA OFFICES

Contact Consultant







NEEDS FROM CIO OFFICE


We currently have internal IT department. We want to cut down the team, and plan to outsource entire IT department.

Focus on Core Business

It includes support of one server and up to 10 PCs. Additional PCs and servers can be added on to perfectly tailor this plan for your needs.


BROCENT's On Demand IT Service accommodates both small businesses and larger organizations that are seeking security and maintenance for their network. BROCENT's On Demand IT Service includes all of below IT services and access to BROCENT's experienced technology team.

PC Maintenance

  • Automated Scheduled Anti Virus Updates
  • Automated Scheduled Spyware Prevention and Deletion
  • Automated Temp File Deletion
  • Automate Patch Assessments & Updates
  • Comprehensive Tracking of All Software and Hardware on Each Desktop/Laptop

CAMPUS SITES

FTE supports to cover the responsive onsite support to the local HQ offices

BRANCH SITES

IMAC and the managed IT remote & onsite support to local branches offices 

SITELLITES SITES

Manage IT dispatch service to extend the SLA driven onsite installation service.

EVENT SUPPORT

IT Onsite Technical Support to setup the IT for the seasonal events or shops

Only great staff with us great experience

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FULL MANAGED IT SERVICE PLANS

BASIC CARE
$ 45 per hour | Min. 2 Hours

  • 8 x 5 x NBD IT Response Service
  • Establishment of IT Inventory Control
  • Contingency in IT Remote Support
  • 4 Hours Onsite IT Assistance
  • Webroot 360 Antivirus Control
  • ATERA &WSUS Patch Management
  • Weekly Token Balance Report
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HYPER CARE
$ 180 per device annually

  • Plus BASIC CARE
  • Dedicate account manager
  • 24 x 7 Emergency Response
  • Multiple Language Support
  • User account management
  • Tailored Cloud Solution &Service
  • Data Storage and Backup Service
  • Managed Wireless Network Service
  • Managed Hardware Warranty Service
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PRO CARE
$ 5,000+ | Multiple Locations

  • Plus HYPER CARE
  • Hybrid Cloud Infrastructure Support
  • 24 x 7 Application Monitor Service
  • IT Audit Service, Once a Year
  • IT User Training Service
  • Dedicate APAC Account Manager
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I NEED NOC MONITORING SERVICE

It costs you the Time on Task when technical alerts/incidents are identified and approved by clients









I AM CHIEF IT OFFICER

We currently have internal IT department. We want to cut down the team, and plan to outsource entire IT department.

Saving Cost | Re-shape Teams

  • Monthly service report and contractual SLAs with Flexible contract terms -12 months upwards
  • Extended hours if required 24/7/365 service desk
  • Self-service portal for users to log tickets, and further offer managed antivirus, managed wireless and managed hardware warranty service
  • Consistent call response time - target to answer all telephone within 10 seconds.
  • Multiple Language Support - English &Mandarin

IT Infrastructure Maintenance &Support

  • 40 Websites/Servers
  • 3 Synthetic Web Transactions
  • 3 Status Pages in StatusIQ
  • Buy Add-ons for more
  • 5 Network Interfaces
  • 500 MB Logs

Centralized Regional Help Desk

  • Dedicate account manager
  • 24 x 7 Emergency Response
  • Multiple Language Support
  • User account management
  • Tailored Cloud Solution &Service
  • Data Storage and Backup Service

IT Security Governance

  • 500K RUM Pageviews & 5 sites
  • Select from over 110+ Locations
  • 150 SMS/Voice Credits Per Month
  • Multi-user
  • Third party integration
  • Premium Support

Virtual Network Manager

12+ Years experience as highest CCIE+ certificate as the customer local virtual network manager to deliver the network management of configuration, change management and deployment plan.


Pay as you Go     35$ / mo

BROCENT NOC Monitoring Service delivers the hyper-care preventive monitoring to your on-premise/on-cloud IT infrastructure and Applications covering Server, Storage, Network Device, Website, Domain, MS Exchange, Office 365, Active Directory, Linux Host, MYSQL, MS Database, IIS, Wireless Access Point, UPS, and so on.

It is Not only a generic monitoring system, but a real & robust team watching your IT system's health and responds at any alerts/fails.

I NEED REGIONAL HELP DESK & L1 ONSITE









I AM BUSINESS OWNER


We currently have internal IT department. We want to have "Team Optimization Program", hence plan to outsource the Help Desk and Level 1 Support, who are supposed to deliver the daily routine technical service to all our internal clients.

Focus on Core Business

BROCENT’s ITSM focus is the “core” foundation of our business.  Using ITIL-based processes and our advanced IT Service Management platform, ensures Clients getting a responsive IT resolution to all of your IT related incidents.  We have 24×7 Service Centers located in Guangzhou and Indian providing the redundant Help Desk Operation Service.  The Service Command Center (SCC) automates legacy manual IT tasks and provide a “consumer-like” user experience.


Our service delivery model for incident and service management includes:

  • Customized Service Level Agreement (SLA) set to the IT performance environment you need
  • Service-level driven tracking and escalation
  • Submit issues via email, phone, web portal
  • Self-service web portal updates to issues
  • Priority-based queuing and escalation
  • Alignment between IT and business processes
  • Single point of contact for all IT issues

Monthly reporting of all critical performance parameters

INCIDENT/PROBLEM

ITIL compliance incidents and problem management to document the client needs

TOLL FREE HOTLINE

National Toll Free hotline is setup to receive request/incidents from end users

SYSTEM ADMINISTRATION

Instant remote administration of system on user account, password and permission

ESCALATION

3 Tiers Service Escalation to deliver the hyper-cares to client spontaneously.

SERVICE &QUALITY GOVERNANCE

Service Delivery Management (SDM) is the in-place role and functions to listen customer's feed back, and systematically tell the IT service performance by referring to the data and analysis, and proactively manage the action plan to improve the service quality.

I NEED PURCHASE HARDWRAE & SOFTWARE









I AM IT PURCHASER

We need to purchase IT hardware, software and even local cloud service subscription, and such will be needed in various APAC cities. Due to business urgency, we usually need a quick turn over on goods delivery, staging and onsite installation. Importantly we can only pay you in EURO or USD with 1 month credit term.

Saving Cost | Re-shape Teams

  • The IT Product Supply Chain Service Unit delivers the end-to-end support to the business needs from international clients, delivering the IT hardware, software and cloud subscribed application to the countries & cities in Asia.
  • As the strengthened business partners of the various IT manufacturers, BROCENT orders the required products throughout either manufacturer direct booking, or via the major distributors. All are genuine with quality assurance.
  • To better support the project deployment, BROCENT also offers the staging service and warehouse storage and arrange the on-demand logistic shipment to cate for the project schedule.

MID-MARKET FOCUS

Agility from Capacity | Maturity from Tools | Values from Experience

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FINANCE INDUSTRY
RETAIL IT SUPPORT
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