• _csp_work_weixin_qq_com_ca_cawcde1f68fe5cd8cf
  • BREADTH OF CENTER OF EXCELLENCE (COE) SERVICES

    ONSITE IT SUPPORT SERVICES

    DESIGNATED & DEDICATED IT RESOURCES

    Complete &Legitimated IT Talent Resource, Beyond the HRO Agency

BENEFIT OF COMPLETE IT OUTSOURCE

BROCENT manages the key Service Delivery Impact Factors to secure the service continuity and quality. This appears critical especially when such happens in a critical IT deployment project. Any interruption of the services means the significant “Stop” of client IT business application systems, and it causes the loss of revenue. BROCENT FSO management team manages the IT Service Continuity management (ITSCM) program, and focuses on planning for incidents prevention, prediction, and management with the goal of maintaining service availability and performance at the highest possible levels.


In the beginning of each IT service implementation, Brocent usually starts with understanding your business objectives, and how IT can be leveraged to deliver business results. A senior IT executive works with you to develop an overall IT strategy and project plan to align technology, processes, and people with your key business objectives. Outsourcing your entire IT environment will typically lower IT operating costs by 30%- 40% and deliver the following benefits:

Onsite IT Support Services
Free your IT Headcount

Free up existing IT staff to focus on core business objectives and projects, and Provide depth and breadth of IT expertise with over 100+ certified staff, certified in 70 different disciplines

Onsite IT Support Services
Reduce IT Disruption

Decreasing system outages and reduce the impact of any disruption with proactive monitoring and management and Improving overall IT system and staff operational efficiency

Onsite IT Support Services
Optimize IT OPEX

Reducing IT capital expenditures making them operating expenses and Controlling IT budget by contracting for specific services and support, that can be managed in a flexible way.

Access Advanced IT Toolset
Access Advanced IT Toolset

Accessing advanced IT toolsets and only paying for what you use and Reducing IT staff expenses by only paying for the tasks/skillsets you need when you need them


FAST ONBOARD IT TALENTS TO YOUR TEAM

Top 50 Countries IT Onsite Support Services

In-take Survey

Takeover Pack


Client Onboard

Client IT Manual


It takes one week to onboard Level 1 IT engineer. RSCM and Transition Service Officer supports you on interview, onboard plan, training, shadow plan and Timesheet.

SUBMIT CV &RESUME

SUBMIT CV &RESUME

INTERVIEW &SHORTLIST

INTERVIEW &SHORTLIST

BGV &ONBOARD PLAN

BGV &ONBOARD PLAN

ATTENDANCE &TIMESHEET

ATTENDANCE &TIMESHEET

ONBOARD IT STAFF & HR COMPLIANCE

With the business growth, it might drastically need the full time (or part time) onsite engineer supporting the IT operation in local Asia, EMEA and USCA wide regions. They might be required to support back office, data center, manufacturing plants, warehouse from Level 1 EUC desktop level to L3 backline support. BROCENT offers the single point of contract, and deploys to multiple countries in Asia, and worry free from background verification, onboarding training, backfill plan, insurance an so on.

Non Disclosure Agreement (NDA)

An NDA creates a confidential relationship between the parties, and protects commercial confidential documents/informations shared with each other. Making business cooperation smoother and safer.

Background Verification

Brocent verifies the validity of the engineer's background in accordance with procedures, to ensure the skill level and work ethics of the candidates, also to ensure a safer work environment and avoid any monetary or reputational loss.

Non Criminal Check

A criminal check is part of the background check process and a criminal record can be used to assess a person's loyalty and trustworthiness and ensure a safer work environment.

Consent Letter

In order to conduct background checks legally and to ensure that the person concerned is informed, using a consent letter that collects respondents signature and keeps proper record to prevent legal problems.

Engineer Onsite Behavior Qualification

Brocent regularly conducts internal evaluations of Engineer Onsite Behavior, scoring engineers on their behavior and ordering improvements if they are not doing a good job to ensure customer service satisfaction. When necessary, this internal score can also be shared with the customer.

Onboarding Training

The onboarding process includes collecting detailed personal information from the engineer for background checks, signing of internal NDA and other documents required for the project, and the TSO team convey project notes to the engineer to ensure successful completion of the service.

DO WE NEED FULL TIME DEDICATED ENGINEER?

Full time engineer is usually required to deliver the IT support in the IT Environment with more than 100 IT users and/or IT device. If you are smaller size of work group, you are not advised to consider of Full time engineer support. Instead, you may consider of 0.5 FTE, or Managed IT Support model, or ADHOC only. Using BROCENT Pay-as-You-Go Service Model will save  customer Min. 37% OPEX &CPAEX cost on HR Payroll, and the cost of Time & Tools. Customers keep focusing on core business.

Deskside Responsive Support

Deskside Responsive Support

Daily Preventive DC Health Check

Daily Preventive DC Health Check

Complex Task, Continuous Service

Complex Task, Continuous Service

Multiple Vendors Coordination

Multiple Vendors Coordination

CHOOSE QUALIFIED DESIGNATED IT ENGINEER

BROCENT manages 3000+ IT engineer resource pool throughout Asia, EMEA and USCA , that covers China mainland, Poland, Germany, United Kingdom, Mexico, Hong Kong, Taiwan, Singapore, Vietnam, Thailand, Indonesia, Japan and so on. when the customer needs the IT talent, it will be primarily to choose the IT talent from the resource pool so as to shorten the lead time of service delivery, and meanwhile the RSCM team sources the qualified technician to fill the gap if the engineers in the resource pool can not meet the client's expectation.

L1 Desktop Support Engineer

L1 Desktop Support Engineers have basic knowledge of desktop and network and skill to troubleshoot a very basic issue like password reset, software installation / uninstallation / reinstallation, site survey.

L2 Desktop Support Engineer

L2 Desktop Support Engineer have more knowledge, more experience in solving related complex issues and can guide/help L1 Desktop Support folks job in troubleshooting.

IT Help Desk Executive

To ensure that the team operates in an orderly and effective manner to achieve the team's KPIs, allocate resources within the team, enhance the team's work efficiency and quality.

L2 Network Engineer

L2 Network Engineer executes with a high degree of success in integrating and/or solving problems in environments about Windows Server, Exchange, firewalls, backup and more, with CCNA / MSCE level of expertise to cover desktop and networking skills required for configuration, diagnostics and analysis.

System Engineer

Systems engineer will work together with project manager and the engineering crew, becomes the primary point of communication to interlink between the two to simplify the accomplishment of a successful system. Plan, validate and operate in the course of work with measurable risk assessments.

Senior Project Manager

Senior Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.

STAY IN CLIENT IT PROJECT TIMELINE AND BUDGET

RESOURCE ATTENDANCE MANAGEMENT

BROCENT delivers the accurate and timely attendance report by the in-house FTE Management System, that is an important aspect within the Project Delivery Plan. By monitoring attendance, it can help determine which employees arrive early, on time or consistently late. Reporting also helps to identify the Service Delivery Quality and Potential Service Impact by analyzing the absences and over time. The attendance report shall present client and service manager the following information. 


1. Billable Hours by calibrating the Absentee hours, Overtime Hours, Length of Service, and the trend 

2. Percentage of Absence and Time allocations (TAS) breakdown 

3. Cost impact by analyzing the worked hours

THE FREQUENTLY ASKED QUESTIONS

CUSTOMER REQUIREMENT?

What Our Customers are Looking for?

1. Regular needs of dedicated FTE/PTE resource to conduct the routine deskside support activities for the HQ and Brach Offices 

2. Scheduled Designated FTE/PTE resource to support the client IT environment in accordance with the specific work plan 

3. Short-period placement of FTE/PTE resource to support client some specific IT refresh or deployment projects.

CLIENT BENEFITS

Benefits of Using BROCENT Managed IT FTE/PTE Services

1. Save time in acquiring the qualified engineer resource 

2. Save management cost of hiring, educating, managing and retaining the resource 

3. Utilize the Flexible Resource Plan to meet the dynamic requirement of business IT projects 

4. Enjoy the agile IT service models. Client can always transform the FTE/PTE service model into the managed IT service model, that is Pay as you Grow. 

5. Hassle free in terms of HR compliance to local policy, law and regulation 

SERVICES CATEGORIZATION

Types of Resource Augmentation Services

Type 1 - Fresh Hire

BROCENT responds client’s RPF by conducting the systematic assessment of client needs over the IT environment 

•BROCENT proposes the desired level of engineer resource and service schedule


Type 2 - Rebadge 

Client may already have the FTE/PTE resource, and intends to replace the main contractor but retain the resource 

•BROCENT conduct the HR assessment by identify the job level, social benefit and service continuity plan, and propose the FTE/PTE Service Plan 


Type 3 - Hire Client Budget

•Client has a clear expectation of IT Service Budget •BROCENT responds client’s RPF by conducting the systematic assessment of client needs over the budget 

•BROCENT proposes the desired level of engineer resource and service schedule


Type 4 - Hire Change

•Client would like to change the FTE/PTE service plan 

•BROCENT conducts the systematic assessment of change impact over the service level, service quality and business impacts 

•BROCENT proposes the change plan by advising the update IT service offering along with the desired level of engineer resource

BROCENT LEGAL COMPLIANCE

FTE/PTE outsourcing service is part of the BROCENT managed service offering. Legal compliance is the key management focus, that delivers client the secure, precise and legal-compliance engineering service. Best Practice of Regulation Compliance:


1. Compliance to the HR labor law in the local market, in terms of hiring, Salary &benefit, paid leaves, promotion, and contract termination. 

2. HR Background verification i.e., Drug, Criminal, Education and individual identity 

3. Compliance to the data privacy regulation i.e., Cyber security law, Privacy Action (i.e., CBPR, GDPR) 

4. Liability insurance to coverage the potential incidents of damage, loss and legal infringement 

5. Local taxation law and policies 6. Health and Safety Regulations and Protections

HAVE ANY QUESTIONS?

Understanding Dedicated or Designated Engineer Resources Services

Dedicated or Designated Part-Time or Full-Time Engineer(FTE/PTE) Service is usually needed in an Enterprise ecosystem, who usually runs the backbone of whole organization delivering the dayto-day IT deskside and infrastructure related support activities. This is particularly addressing the needs for business size 100-3000 users. With the managed IT Services from BROCENT, client will receive nothing less, and our team of 240+ technical resource and business-minded professionals help client identify and leverage the correct technology and services offering that move the business forward

LOOK, DAILY SUPPORT BY BROCENT ENGINEERS