• KEEP IT INFRASTRUCTURE RUNNING



  • DISCOVER IT VALUE

    THE ASIA VIRTUAL ​IT DEPARTMENT

    EUC, SERVER &STORAGE, NETWORK & HYBRID CLOUD SOLUTIONS

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DELIVER QUALITY IT SERVICE IN ASIA

CHINA MAINLAND | HONG KONG | SINGAPORE | TAIWAN | VIETNAM | JAPAN | KOREA

24 HOURS, 7 DAYS , IT SUPPORT &MAINTENANCE SERVICE FOR COMPUTERS, SERVER, NETWORK DEVICE

HARDWARD MAINTENANCE

Hardware maintenance services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. Hardware support also includes procurement, testing, courier, storage, disposal, and hardware warranty upgrades.

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MANAGED IT SERVICE

It makes you to focus more on your company's core business through outsourcing IT department to more professional teams,  no matter temporary/part time/long term, can help minimize costs for a better return on your IT investment and also improve efficiency and quality.

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IT PROFESSIONAL SERVICE

BROCENT offers the professional IT support service (PS) to iron down clients' concern and challenges of life cycle IT maintenance service ranging from IT infrastructure design, POC, Setup, IT Refresh Program, 24 Hours Help Desk and NOC support and bi-lingual consultation and technical hands-on service

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MORE IT SUPPORT PLAN

ASIA IT COVERAGE 

AUTOMATE ENTIRE IT INFRASTRUCTURE | LESS COST, HASSLE FREE

Delivers Managed IT Service for your China &Asia branches. From remote monitoring & management of security patches, antivirus, and instant remote support. Less hassle, more enforcement of your global IT standards. We are Local Virtual IT Department.

# IT COVERAGE #

24 x 7 Multi-Lingual Help Desk

Service Command Center (SCC) delivers offshore IT support 24 hours, 7 days. Support English, Mandarin and Cantonese.

Full Time Onsite Support

Campus Sites with 100+ IT users is advised to have 1+ Full Time Onsite Engineer to take care of the routine deskside support. 

Field IT Support Dispatch Mode

Satellite sites (sales office, temp store, etc) are usually covered by remote support mainly, and Plus on-demand onsite service 

Wireless Site Survey

Wireless Survey using AirMagnet or Ekahau to design new Wireless network, or do network performance diagnosis

Multi-Cloud IT Support

We support client to setup the cloud data backup, BCP Plan, Business Office 365, AWS VDI service, Antivirus in the cloud etc.

New Office IT Setup & Relocation

IT infrastructure design,  IT procure, IT relocation,  network &server setup, UAT and post-implementation IT support, all are here.

MANAGED IT SUPPORT PLAN

BROCENT offers "CARE PLAN" to support and meet the IT expectation from the end customers with different scale and compliance requirement. The plan comes with one proposal covering all about IT Expert, Tools, Experience and Innovation. Mostly importantly, we are speaking the same language, and are working in your time zone.

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TRANSITION TO HYBRID CLOUD

MICROSOFT, AZURE IT HQ CLOUD, CONNECTED CHINA

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Cloud Solutions & Support

BROCENT offers the managed Cloud Solution & Service, that supports the IT infrastructure setup in the public or hybrid cloud, and firmly extend your IT routine support & maintenance to the cloud based infrastructure, that concerns about the Antivirus, Wireless Network Controller, Active Directory(AAD),  PBX Telephone System, Business Email Microsoft 365, File Sharing, Hardware Warranty, IT Daily Help Desk, and IT Security Patches Management and so on. 


The Service Command Center (SCC) from BROCENT operates the entire IT cloud infrastructure in one place, and make things organized and secured to cater for your core business 24 hours, 7 days.

  • Managed Wireless Network
  • Wireless Site Survey
  • Understand BROCENT SLA
  • IT Support Scope of Work (SOW)
  • Hypercare IT Support
  • Network Maintenance
  • IT Security Management
  • 3CX Voice PBX in the Cloud

Operational Excellence

Most common public and private cloud service are included in the scope of the Professional Service Offerings by BROCENT. Particularly for ALICLOUD, they are the preferred IAAS provider for the sake of national ICP compliance in China mainland.  In the wide of Asia countries, Microsoft 365 and AWS cloud solution are commonly used , while the concerned solutions are considered often e.g., Email migration, premise-to-cloud data backup, antivirus in the cloud and so on.

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KEYWORDS OF THE IT SERVICES

EASY COMMUNICATION, HIGHLY PROFILE, BI-LINGUAL, 24Hours ASIA SUPPORT

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RESPONSIVE SERVICE DELIVERY

WELL ORGANIZED  &SKILLED ONSITE DEPLOYMENT

HYPERCARE PROJECT CONTROL

PROJECT MANAGER TAKES CARE YOUR CONCERNS


BEYOND CLIENTS EXPECTATION

WE WORK SMART | PEACE MIND CLIENT

CLIENTS LOVE SWIFT RESPONSE, PUNCTUATE ON TIME, MULTI-LANGUAGE AND COST SAVING
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