DELIVER IT SUPPORT SERVICES
CHINA MAINLAND | HONG KONG | SINGAPORE | GERMANY | TAIWAN | VIETNAM | JAPAN | KOREA
24 HOURS, 7 DAYS , IT SUPPORT & MAINTENANCE SERVICE FOR COMPUTERS, SERVER, NETWORK DEVICE
CLOUD TRANSFORMATION
Customer builds up the agile IT solutions to boost the business development with light-weighted IT expense. BROCENT provides the cloud transformation service to extend the On-premise IT system to the cloud, that saves the cost on IT Capex investment, and enables the true "Pay-as-You-Go" based IT expense model. 24 x 7 IT maintenance service lowers further the business overhead cost, and keep IT empowering the business operational 365 days a year.
MANAGED IT SERVICE
BROCENT will provide best IT Support and Managed Services, It makes you to focus more on your company's core business through outsourcing IT support and managed services department to more professional teams, no matter temporary/part time/long term, can help minimize costs for a better return on your IT investment and also improve efficiency and quality.
IT PROFESSIONAL SERVICE
BROCENT offers the professional IT support service (PS) to iron down clients' concern and challenges of life cycle IT maintenance service ranging from IT infrastructure design, POC, Setup, IT Refresh Program, 24 Hours Help Desk and NOC support and bi-lingual consultation and technical hands-on service
ASIA IT COVERAGE AUTOMATE ENTIRE IT INFRASTRUCTURE | LESS COST, HASSLE FREE
Delivers Managed IT Service for your China &Asia branches. From remote monitoring & management of security patches, antivirus, and instant remote support. Less hassle, more enforcement of your global IT standards. We are Local Virtual IT Department.
Service Command Center (SCC) delivers offshore IT support 24 hours, 7 days. Support English, Mandarin and Cantonese.
Campus Sites with 100+ IT users is advised to have 1+ Full Time Onsite Engineer to take care of the routine deskside support.
Satellite sites (sales office, temp store, etc) are usually covered by remote support mainly, and Plus on-demand onsite service
Wireless Survey using AirMagnet or Ekahau to design new Wireless network, or do network performance diagnosis
We support client to setup the cloud data backup, BCP Plan, Business Office 365, AWS VDI service, Antivirus in the cloud etc.
Remote Managed IT Services
We support client to setup the cloud data backup, BCP Plan, Business Office 365, AWS VDI service, Antivirus in the cloud etc.
IT infrastructure design, IT procure, IT relocation, network &server setup, UAT and post-implementation IT support, all are here.
Managed IT service contracts
Managed IT service contracts
A master services agreement often sets the terms and conditions under which a managed services provider works with customers. Another important document when offering a managed IT service is the service-level agreement (SLA), which identifies what services the provider will furnish and how successful delivery of services will be measured.
The SLA may be incorporated into a service provider's master services agreement.
TRANSITION TO HYBRID CLOUD
MICROSOFT, AZURE IT HQ CLOUD, CONNECTED CHINA
Cloud Solutions & Support
BROCENT offers the managed Cloud Solution & Service, that supports the IT infrastructure setup in the public or hybrid cloud, and firmly extend your IT routine support & maintenance to the cloud based infrastructure, that concerns about the Antivirus, Wireless Network Controller, Active Directory(AAD), PBX Telephone System, Business Email Microsoft 365, File Sharing, Hardware Warranty, IT Daily Help Desk, and IT Security Patches Management and so on.
The Service Command Center (SCC) from BROCENT operates the entire IT cloud infrastructure in one place, and make things organized and secured to cater for your core business 24x7.
- Managed Wireless Network
- Wireless Site Survey
- Understand BROCENT SLA
- IT Support Scope of Work (SOW)
- Hypercare IT Support
- Network Maintenance
- IT Security Management
- 3CX Voice PBX in the Cloud
Operational Excellence
Most common public and private cloud service are included in the scope of the Professional Service Offerings by BROCENT. Particularly for ALICLOUD, they are the preferred IAAS provider for the sake of national ICP compliance in China mainland. In the wide of Asia countries, Microsoft 365 and AWS cloud solution are commonly used , while the concerned solutions are considered often e.g., Email migration, premise-to-cloud data backup, antivirus in the cloud and so on.
SWIFT RESPONSE, AND GET THINGS DONE
We are thoroughly satisfied with BROCENT’s efficiency and quality. The team demonstrates remarkable responsiveness to our service requests. Unlike before, when we often waited hours or even overnight for a resolution, we now enjoy expedited and superior service. BROCENT now extends its support to all our 34 luxury stores across China. Additionally, we rely on BROCENT’s expertise in Hong Kong for regular IT maintenance, especially for our store opening projects throughout mainland China.
IT Manager Graham ROHARD
NEVER WORRY ABOUT IT COMMUNICATION, THEY KNOW US
“We have centralized our IT management, with the Central Managed Service Team providing support for all personnel and their IT needs. This system has been effective in locations such as Africa, the UK, Chicago, and Singapore. However, managing non-standard situations at our China sites has historically been challenging. Our collaboration with BROCENT in Shanghai has been instrumental in our global rollout plan, aiding in the standardization of the IT operational environment. The team’s performance has been commendable, particularly their consistent transparency in communications. With BROCENT, we have peace of mind; they possess the expertise to escalate services appropriately, ensuring we consistently meet our Service Level Agreement (SLA) targets.”
COO of the Company Sharon MARON
KEYWORDS OF THE IT SERVICES
EASY COMMUNICATION, HIGHLY PROFILE, BI-LINGUAL, 24Hours ASIA SUPPORT
