BROCENT can provide you with comprehensive products and 7x24 maintenance services
No matter what product you choose, we can do the following for you
Managed Service
Managed Service | Included |
Support Coverage | 24x7 |
Emergency Response Time | 30 Mins |
Urgent Response Time | 2 Hours |
Standard Response Time | 4 Business Hours |
AWS Resources Auto Discovery | ✔ |
AWS Resources Management | ✔ |
Operating System Management | ✔ |
Application Server Management | ✔ |
Database Management | ✔ |
Auto Scaling Policy Management | ✔ |
Scheduled Server Start/Stop | ✔ |
AWS Resource Monitoring | ✔ |
Utilization Threshold Monitoring | ✔ |
Web Endpoint Availability Monitoring | ✔ |
Application Performance Monitoring | ✔ |
Extended Retention Period | Optional |
Scheduled Daily Backup | ✔ |
Recovery Drill | Optional |
Scheduled Cross Region Backup Copy | ✔ |
Cost Optimization | ✔ |
Performance | ✔ |
Security | ✔ |
Availability | ✔ |
Utilization Report | ✔ |
Identity and permission management | ✔ |
Audit Trail | ✔ |
Configuration management | ✔ |
Security Group Management | ✔ |
Anti-virus Management | ✔ |
DDoS Resiliency Management | ✔ |
Web Application Firewall Management (WAF) | ✔ |
SSL Certificate Management | ✔ |
Critical Security Patching | ✔ |
Annual Operating System Patching | ✔ |
Technical Update | ✔ |
Incident Review | ✔ |
Managed Service Severity Level Definitions
Severity Level | Definition | Response |
S1 | A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists. | Emergency |
S2 | A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists. | Urgent |
S3 | A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production. | Standard |
S4 | A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. | Standard |
List of products that BROCENT can provide
Tencent Cloud - CVM
Cloud Servers (Cloud Virtual Machines, CVMs) provide secure and reliable elastic computing services. You can scale up or down computing resources in real-time, adapt to changing business needs, and only be billed for what is actually used. Using CVM can greatly reduce your hardware and software acquisition costs and simplify IT operations
Introduction to the advantages of CVM:

Elastic computing
On Tencent Cloud, you can quickly increase or decrease the number of CVMs within minutes to meet rapidly changing business needs. By defining policies, you can ensure that the number of CVM instances used scales seamlessly during periods of peak demand, ensuring program availability. Automatically fall back during periods of flat demand to save costs.

Diversified configuration
CVM offers many types of instances, operating systems, and packages. The CPU, memory, hard disk, and bandwidth in each instance can be flexibly adjusted to meet the resource needs of your application. At the same time, Tencent Cloud Market provides third-party images and software for you to choose from.

Stable and reliable
CVM provides 99.975% service availability and 9 9s data reliability. The cloud hard disk with three-copy storage strategy, mature network virtualization technology and network card binding technology, and data centers above T3 level jointly ensure the high availability of data and services.

Simple to manage
Users have CVM administrator accounts and have full control over CVM. You can log in to your CVM instance using tools such as Tencent Cloud console, API or CLI, and perform important operations such as network configuration changes and restarts. In this way, managing CVM is easy As easy and convenient as managing your computer

Low cost
CVM is deployed in the cloud, which greatly saves you the cost of building basic network facilities in the early stage and the maintenance cost in the later stage. CVM instances support pay-as-you-go and monthly and yearly billing methods. You can choose the billing method flexibly according to usage scenarios. In a pay-as-you-go model, you only pay for the computing resources you actually use.

Secure network
Users have CVM administrator accounts and have full control over CVM. You can log in to your CVM instance using tools such as Tencent Cloud console, API or CLI, and perform important operations such as network configuration changes and restarts. In this way, managing CVM is easy As easy and convenient as managing your computer

Comprehensive protection
Comprehensive protection
CVM provides free basic host security protection and basic DDoS protection capabilities to help enterprises build a server security protection system, solve the main network security risks faced by current servers, prevent data leakage, and meet your daily security operation needs
Microsfot Azure Cloud Computing Service
Create, deploy and manage applications across multiple clouds, on-premises and at the edge
Microsoft Azure has more than 40+ paid and free services
Accelerate deployment of web and cloud applications
Build and deploy powerful web and cloud applications and services in minutes with Azure Cloud Services. Use Azure cloud services to keep applications available and redirect traffic from problematic instances to healthy instances. Once the application is deployed, Azure will handle the rest, from provisioning to load balancing. Your applications are backed by an industry-leading 99.95% Service Level Agreement (SLA).
Create highly available and infinitely scalable cloud applications and APs
Deploy highly available and scalable applications in minutes
Build web and cloud applications to suit your needs using the many languages we support. Leverage cloud services to simplify application management while ensuring high availability. Automatically scale environments based on demand and reduce costs. Automate operating system and application updates for increased security. Take advantage of integrated health monitoring and load balancing. Focus on the application rather than the underlying cloud infrastructure.
A highly available and massively scalable platform for your applications and APIs. Accelerate application deployment
Automatically scale cloud environments to optimize costs and improve performance
Integrated health monitoring and load balancing including dashboards and real-time alerts
Get a great development experience with the Azure SDK seamlessly integrated with Visual Studio
Accelerate deployment of web and cloud applications
Build and deploy powerful web and cloud applications and services in minutes with Azure Cloud Services. Use Azure cloud services to keep applications available and redirect traffic from problematic instances to healthy instances. Once the application is deployed, Azure will handle the rest, from provisioning to load balancing. Your applications are backed by an industry-leading 99.95% Service Level Agreement (SLA).