Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support
  • Cloud Computing Support Services

    Customized 7x24 exclusive cloud computing support services for enterprises

    Customize Alibaba Cloud, Tencent Cloud, AWS, AZURE and other service products for enterprises

BROCENT can provide you with comprehensive products and 7x24 maintenance services

No matter what product you choose, we can do the following for you

Managed Service

Managed Service

Included

Support Coverage

24x7

Emergency Response Time

30 Mins

Urgent Response Time

2 Hours

Standard Response Time

4 Business Hours

AWS Resources Auto Discovery


AWS Resources Management


Operating System Management


Application Server Management


Database Management


Auto Scaling Policy Management


Scheduled Server Start/Stop


AWS Resource Monitoring


Utilization Threshold Monitoring


Web Endpoint Availability Monitoring


Application Performance Monitoring


Extended Retention Period

Optional

Scheduled Daily Backup


Recovery Drill

Optional

Scheduled Cross Region Backup Copy


Cost Optimization


Performance


Security


Availability


Utilization Report


Identity and permission management


Audit Trail


Configuration management


Security Group Management


Anti-virus Management


DDoS Resiliency Management


Web Application Firewall Management (WAF)


SSL Certificate Management


Critical Security Patching


Annual Operating System Patching


Technical Update


Incident Review


Managed Service Severity Level Definitions

Severity LevelDefinitionResponse
S1A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.Emergency
S2A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.Urgent
S3A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.Standard
S4A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.Standard

List of products that BROCENT can provide

Tencent Cloud - CVM

Cloud Servers (Cloud Virtual Machines, CVMs) provide secure and reliable elastic computing services. You can scale up or down computing resources in real-time, adapt to changing business needs, and only be billed for what is actually used. Using CVM can greatly reduce your hardware and software acquisition costs and simplify IT operations

Introduction to the advantages of CVM:

Elastic computing

On Tencent Cloud, you can quickly increase or decrease the number of CVMs within minutes to meet rapidly changing business needs. By defining policies, you can ensure that the number of CVM instances used scales seamlessly during periods of peak demand, ensuring program availability. Automatically fall back during periods of flat demand to save costs.

Diversified configuration

CVM offers many types of instances, operating systems, and packages. The CPU, memory, hard disk, and bandwidth in each instance can be flexibly adjusted to meet the resource needs of your application. At the same time, Tencent Cloud Market provides third-party images and software for you to choose from.

Stable and reliable

CVM provides 99.975% service availability and 9 9s data reliability. The cloud hard disk with three-copy storage strategy, mature network virtualization technology and network card binding technology, and data centers above T3 level jointly ensure the high availability of data and services.

Simple to manage

Users have CVM administrator accounts and have full control over CVM. You can log in to your CVM instance using tools such as Tencent Cloud console, API or CLI, and perform important operations such as network configuration changes and restarts. In this way, managing CVM is easy As easy and convenient as managing your computer

Low cost

CVM is deployed in the cloud, which greatly saves you the cost of building basic network facilities in the early stage and the maintenance cost in the later stage. CVM instances support pay-as-you-go and monthly and yearly billing methods. You can choose the billing method flexibly according to usage scenarios. In a pay-as-you-go model, you only pay for the computing resources you actually use.

Secure network

Users have CVM administrator accounts and have full control over CVM. You can log in to your CVM instance using tools such as Tencent Cloud console, API or CLI, and perform important operations such as network configuration changes and restarts. In this way, managing CVM is easy As easy and convenient as managing your computer

Service integration

Most of the businesses of CVM and Tencent Cloud can be highly integrated, such as object storage COS, private network VPC, cloud database TencentDB, etc., together to provide customers with complete solutions in terms of computing, storage, and network transmission.

Comprehensive protection

CVM provides free basic host security protection and basic DDoS protection capabilities to help enterprises build a server security protection system, solve the main network security risks faced by current servers, prevent data leakage, and meet your daily security operation needs

Alibaba Cloud - ECS

ECS (Elastic Compute Service) is an elastic and scalable cloud computing service that helps you reduce IT costs, improve operation and maintenance efficiency, and allow you to focus more on core business innovation. Help you choose the most suitable configuration scheme

Introduction to the advantages of ECS:

Stable

Availability of single instance reaches 99.975%, availability of multi-zone and multi-instance reaches 99.995%, and reliability of cloud disk reaches 99.9999999%, which can realize automatic downtime migration and snapshot backup

Elastic

Supports the creation of 1,000 instances at the minute level. Various flexible payment options are more in line with the current business situation, and at the same time bring flexible expansion capabilities. Instances and bandwidth can be upgraded and configured at any time, and cloud disks can be expanded.

High Security

Provide free DDoS protection, Trojan killing, anti-brute force cracking and other services, through multi-party international security certification, ECS cloud disk supports data encryption function

High Performance

Single instance can choose up to 128vCPU, 1TB memory, single instance performance can reach up to 24 million PPS network first packets, 80Gbps bandwidth

Ease of use

Rich operating systems and application software can be easily deployed with one click through images, and the same image can quickly replicate the environment in multiple ECSs for easy expansion

Scalable

ECS can be seamlessly connected with Alibaba Cloud's various cloud products, and can continuously provide complete computing, storage, security and other solutions for business development

Amazon EC2

Secure and resizable compute capacity to support virtually any workload

Amazon Elastic Compute Cloud (Amazon EC2) is a web cloud service that provides resizable cloud server/host computing capacity. Amazon EC2 cloud services are designed to make web-scale computing easier for developers.
The web service interface for Amazon EC2 cloud servers/hosts is very simple, allowing you to easily acquire and configure capacity. With this service, you have complete control over your computing resources and can run in a full-fledged Amazon computing environment. Amazon EC2 reduces the time it takes to acquire and launch new server instances to minutes, so you can quickly scale up or down computing capacity as your computing requirements change. Amazon EC2 charges for the capacity you actually use, changing the way computing is billed. Amazon EC2 cloud servers also provide developers with tools to create failover applications and troubleshoot common failure scenarios.
Reliable
Safe
Flexible
Easy
Reliable

Access reliable, scalable, on-demand infrastructure. Expand capacity in minutes with a 99.99% availability SLA commitment.

Elastic Web-Scale Computing

With Amazon EC2 cloud servers, you can increase or decrease capacity in minutes instead of hours or days. You can manage one, hundreds, or even thousands of server instances simultaneously. Of course, because this is all controlled through the Web Services API, your application can automatically scale up and down based on its own needs.

Fully Control

You have full control over your cloud server/cloud host instance. You have root user access to each instance and can interact with them like any other machine. You can stop a running instance while saving data on the boot partition, and then restart the instance using the web service API. Instances can also be restarted remotely using the web service API. You can also access the output of the instance console

Flexible Cloud Hosting Services

There are a variety of cloud server/host instance types, operating systems, and software packages to choose from. With Amazon EC2, you can choose the ideal configuration of memory, CPU, instance store, and boot partition size for the operating system and application of your choice. For example, optional operating systems include many Linux distributions and Microsoft Windows Server.

Designed For other AWS

Amazon EC2 cloud servers work with Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), and Amazon Simple Queue Service (Amazon SQS) to provide complete compute, query processing, and storage solutions for a variety of applications Program.

Reliable

Amazon EC2 cloud servers provide a highly reliable environment in which alternate instances can be launched quickly and predictably. The service runs on Amazon's proven network infrastructure and data centers.

Affordable

Relying on a scale infrastructure, Amazon EC2 cloud server / cloud hosting service can bring you Amazon's economies of scale. You pay very little for the computing capacity you actually consume.

Better Security

Amazon EC2 cloud servers can be used with Amazon VPC to provide secure and powerful networking capabilities for your computing resources. Your compute instances are in a virtual private cloud (VPC) with an IP range that you specify. You can decide which instances are exposed to the internet and which are kept private.

  • Security groups and network ACLs allow you to control inbound and outbound network access to and from your cloud server/host instance.
  • You can provision your EC2 resources as dedicated instances. Dedicated instances are Amazon EC2 instances that run on dedicated hardware for a single customer to add additional isolation
  • If you don't have a default VPC, you must create a VPC and launch instances in that VPC to take advantage of advanced networking features such as private subnets, outbound security group filtering, network ACLs, and dedicated instances.
Safe

Provide secure computing for your applications. Security is built into the foundation of Amazon EC2 using the AWS Nitro system.

Flexible

Optimize performance and cost with flexible options like AWS Graviton-based instances, Amazon EC2 Spot instances, and AWS Savings Plans.

Easy

Easily migrate and build applications with AWS Migration Tools, AWS Managed Services, or Amazon Lightsail. Learn how AWS can help you.

Microsfot Azure Cloud Computing Service

Create, deploy and manage applications across multiple clouds, on-premises and at the edge

Microsoft Azure has more than 40+ paid and free services

Accelerate deployment of web and cloud applications

Build and deploy powerful web and cloud applications and services in minutes with Azure Cloud Services. Use Azure cloud services to keep applications available and redirect traffic from problematic instances to healthy instances. Once the application is deployed, Azure will handle the rest, from provisioning to load balancing. Your applications are backed by an industry-leading 99.95% Service Level Agreement (SLA).

Azure Cloud Service

Create highly available and infinitely scalable cloud applications and APs

Deploy highly available and scalable applications in minutes

Build web and cloud applications to suit your needs using the many languages we support. Leverage cloud services to simplify application management while ensuring high availability. Automatically scale environments based on demand and reduce costs. Automate operating system and application updates for increased security. Take advantage of integrated health monitoring and load balancing. Focus on the application rather than the underlying cloud infrastructure.

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A highly available and massively scalable platform for your applications and APIs. Accelerate application deployment

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Automatically scale cloud environments to optimize costs and improve performance

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Integrated health monitoring and load balancing including dashboards and real-time alerts

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Get a great development experience with the Azure SDK seamlessly integrated with Visual Studio

Accelerate deployment of web and cloud applications

Build and deploy powerful web and cloud applications and services in minutes with Azure Cloud Services. Use Azure cloud services to keep applications available and redirect traffic from problematic instances to healthy instances. Once the application is deployed, Azure will handle the rest, from provisioning to load balancing. Your applications are backed by an industry-leading 99.95% Service Level Agreement (SLA).

Improve Application Resiliency
Automatically Scale Applications to Optimize Costs
Use Your Favorite Development Environment
Monitor Your Cloud Applications
Improve Application Resiliency
Improve regional resiliency using a new Azure Resource Manager-based deployment model powered by Azure Cloud Services (Extended Support). With this new deployment model, features such as role-based access control (RBAC), tagging, policies, and deployment template support are available.
You can continue to use the existing Azure Cloud Services (classic) deployment model for Azure Service Manager-based applications.
Automatically Scale Applications to Optimize Costs
Automatically scale your cloud service infrastructure based on current needs. Autoscaling helps you manage unexpected traffic spikes by automatically scaling your Azure cloud service environment to deliver a great customer experience. Set scaling limits, plan goals, and ensure application performance is scalable while minimizing costs

Use Your Favorite Development Environment
Experience a great development environment with the Azure SDK seamlessly integrated with Visual Studio. Deploy applications in your preferred language, including .NET, Java, Node.js, PHP, Python, or Ruby. Use the Azure emulator to test your application before deploying it to the cloud. The emulator emulates the key functions of the platform directly on your development computer. To deploy a new version to production, simply switch from staging to production.
Monitor Your Cloud Applications
Set up real-time alerts to understand when service availability or other metrics may drop. Automate operating system updates to improve the security of your environment. Focus on building robust applications without worrying about patching, hardware failures, or network issues. Azure cloud services help you easily monitor the health and availability of your applications. The Health Metrics Dashboard displays key data at a glance.

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