ONBOARD TO SUCCESS PROJECT
BROCENT Managed Service & Support provides precisely this cross-business and functional scalability. Our services and support levels are therefore exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimization of customers' business processes. We achieve this through expert system availability management, risk minimization, protection from outages and streamlining IT cost structures.
|IT SERVICE & SECURITY GOVERNANCE|
|IT Assessment and Audit||IT Infrastructure Refresh & Remediation Plan|
|EUC &MFP||SERVER||STORAGE||NETWORK||CLOUD IAAS SYSTEM||APPLICATION|
|Preventive Maintenance Plan & 24 Hours, 7 Days System Monitoring Service||24 Hours, 7 Days Help Desk, Remote &Onsite Technical Support|
|Cloud Backup||Endpoint Security||Security Patches||System Availability||Privilege Account||System Capacity||System Health||Authentication|
DATA SPEAKS IT SOLUTION
CATEGORIZE IT REQUEST & INCIDENTS
IT Users may have various IT request and incidents on daily basis, while to categorize all of them into the right category with further analysis will eventually improve the IT OPEX by running the IT Improvement Plan.
TRANSITION MAKES STANDARD SERVICE & SUPPORT
The IT Assessment and Audit (ITAA) comes with the remediation plan to address the current outstanding issues, as the Managed IT Service Provider, BROCENT enforces the strict rules to start on Standard IT Operation.