• Process | Governance | Quality

    ONBOARD IT SERVICE PLAN

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ONBOARD TO SUCCESS PROJECT

BROCENT Managed Service & Support provides precisely this cross-business and functional scalability. Our services and support levels are therefore exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimization of customers' business processes. We achieve this through expert system availability management, risk minimization, protection from outages and streamlining IT cost structures.

 IT SERVICE & SECURITY GOVERNANCE
Onboarding to Managed IT Support Model
IT Assessment and Audit IT Infrastructure Refresh & Remediation Plan
EUC &MFPSERVERSTORAGENETWORK CLOUD IAAS SYSTEMAPPLICATION
 Preventive Maintenance Plan & 24 Hours, 7 Days System Monitoring Service 24 Hours, 7 Days Help Desk,  Remote &Onsite Technical Support
 Cloud BackupEndpoint SecuritySecurity Patches System Availability Privilege AccountSystem CapacitySystem HealthAuthentication

IT ASSESSMENT

BROCENT Consultants use the IT automation and risk analysis tools to penetrate the current IT health status of hardware, application, data security, system account, BCP Plan, network strength and to identify the  entire IT security outstanding matters.

IT AUDIT REPORT

IT grows with business evolvement, and can not go beyond the business budget. To identify the critical IT risk and IT remediation plan within the budget is always the top thinking , as a responsible Managed IT Service Provider. This is concluded into the IT Audit Report.

KT & SURVEY

Understanding the current IT infrastructure throughout the IT survey process, BROCENT consultants prepare the IT Operational Manual with the inclusive video and diagram. All such shall be knowledge transfer to all stake holders internal teams.

IT TRANSFORM

Make and transform the entire IT infrastructure and their settings & configuration to a standardized model, that has the IT management and governance securely, and ease the IT routine maintenance in long run.

DATA SPEAKS IT SOLUTION

CATEGORIZE IT REQUEST & INCIDENTS

IT Users may have various IT request and incidents on daily basis, while to categorize all of them into the right category with further analysis will eventually improve the IT OPEX by running the IT Improvement Plan.

TRANSITION MAKES STANDARD SERVICE & SUPPORT

The IT Assessment and Audit (ITAA) comes with the remediation plan to address the current outstanding issues, as the Managed IT Service Provider, BROCENT enforces the strict rules to start on Standard IT Operation.