• GUANGZHOU, CHINA

    30 Minutes to the CENTRAL BUSINESS AREA

    Managed IT Support Team delivers REMOTE SUPPORT and FIELD SUPPORT 

    Guangzhou City, Shenzhen City, Hong Kong City and Macau city.



  • SINGAPORE

    1 Hour Travel to service all CBD Customers 

    Expert Network & Desktop Support Team delivers the SMART HAND service
    to customers in Retail, Finance and Professional Service Sectors.


  • SHANGHAI, CHINA

    BREAK-FIX | IMACD | WIRELESS SURVEY | FTE

    1-2 Hour Travel Time to CBD Areas and Manufacture Plants

    Local Office, Local Team and Local warehouse, Support English & Mandarin , 24 x 7 x 4


SERVICE IT Support Plan Hypercare IT Support

HYPER CARE IT SUPPORT

"HYPER CARE" is the enhanced IT managed service offering, that delivers the standard IT Service Offering throughout the whole Asia countries in English & Local language, 24 x 7. As of such, BROCENT offers the CENTRALIZED ASIA Virtual IT Department, that manages all resource and IT operation to enforce the IT governance.

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NETWORK SUPPORT

We support CISCO, JUNIPER, RIVERBED, AVAYA, HP and HUAWEI brands for the scope of Installation, Change, Upgrade and Replacement, that could be the form of Smart Hand or Complex Technical Design.

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DESKTOP SUPPORT

We support LENOVO, DELL, HP, APPLE MAC and FUJISU brand for the scope of OS Installation, System Upgrade, System Security and IT Asset Disposal and recycling program.


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CLOUD SUPPORT

We support Microsoft AZURE, ALI Cloud, BAIDU Cloud, AMAZON AWS Cloud for the scope of Installation, System Deployment, Hybrid Design, System Migration and Routine Support.

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A simple, cost-effective IT Managed Support service model, Complete HyperCare Support is made to keep your business’ IT up and running. With HyperCARE service model, Brocent works as your virtual IT department to provide access to a team of professionals for IT support and proactive IT management – all at a low monthly rate.


You'll have the following benefits:

Controlled IT budgets with a cost-effective and flexible service offering delivered at a predictable monthly price;

Quality IT support with a proactive service focused on keeping your IT up-and-running;

IT Specialist Talent Pool without having to hire additional capabilities in-house;

Parts Support by using Brocent National-wide warehouse to store &stage the IT spare parts and speed up the overall deployment performance.

Understand your IT to help tackle IT challenges and plan for future requirements;

Peace-IT-mind with a proactive service that keeps your IT up and running.

HYPER CARE IS DRIVEN BY "IT DIRECTOR"

It appears quite many customers have multiple office premises in ASIA wide, and needs IT managed service to enforce IT governance. HYPER CARE IT support program is working here to deliver the standard IT support by removing the challenges and barriers of enforcing the IT standards in different countries and cultures. 

One Command Center

The Service Command Center SCC manages everything

One IT Dashboard

The management IT Dashboard Digitalize the IT Service

One Set of IT Support Plan

IT Plan with Concrete Task, Timeline and Target

One Point of Contact

No need to contact all members. One SPOC.

Our Set of Quality Assurance Policy

IT Quality is governed in every step in the whole process

Keep the simple delivery model - "One Framework" to cut down cost, and to improve user experience

  • Multi-platform skills – With the diverse and evolving range of technologies used in today’s business, it’s important to engage an IT provider equipped to handle multiple technologies. Brocent IT Services’ engineers are experts across multiple best-in-class technologies –prepared to tackle nearly any IT challenge you face.
  • Direct access to local expertise – Brocent APAC service desk is manned by a team of IT professionals, ensuring fast, friendly IT support – which means resolving your IT issues or questions is just a phone call away.
  • A proven track record – We’ve been providing IT services and solutions to the CHINA and APAC market since 2007. That means we understand your challenges, and how to keep your business IT running.
  • Customer focus – Our first priority is you, the customer. Our friendly, professional engineers are dedicated to providing service excellence.

BENEFIT OF HYPER CARE PROGRAM

Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business.

  • Unlimited Service Desk support
  • Proactive Monitoring & Alerting
  • Incident, Service Request and Problem Management
  • Online Ticket Tracking and Monitoring Management 
  • Service Delivery Management

  • Security Patch Management & 0 Day Risk Control
  • Change & Configuration Management
  • Software licensing &IT Document Management
  • Computer and Mobile Devices management

  • Server &Storage Management
  • Cloud IAAS &SAAS System Maintenance  
  • Backup and Data Management
  • Network Management &Monthly Reporting
  • Annual Strategic Technology Plan
  • Onsite Support
  • Optional Anti-Virus / Anti-Malware / Backup

  • Optimized IT Performance: The proactive approach to IT management keeps your network and systems running at peak performance
  • End-User Support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service
  • Cost-Efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources
  • Peace-of-Mind: breathe easy knowing your IT environment is in good-hands with Brocent’s managed IT services.

24 Hours, 365 Days

Fast Remote Support

Qualification System