IT SERVICE COVERAGE
WE SUPPORT WHERE CUSTOMERS NEED
Delivery IT Success and Have Diamond IT Service Quality
The competitive advantages are:
- Resource Management Platform: RMP platform manages all resource in 96 deliverable cities.
- Service Operation Team: They have professional qualification certificates and experience.
- Service Tools: Service Desk, Monitoring Tools, Parts Management, Resource Control and Tracking.
- Know-how: We specialize on Service Offering and Delivery for International Customers.
As an ASIA IT Managed Service Provider, through a unique mode of "Platform + Service" , Resource Supply Chain driven by Big Data & AI, BROCENT delivers the IT Support & Maintenance Plan in most Asia countries and cities , and supports customers to improve IT Rate of Return on investment and reduce the Total Cost of Ownership (TOC).
BROCENT owns 156+ IT service management personnel. Every day the Service Command Center (SCC) and Network Operation Center (NOC) manage over 1,500+ certified engineers handling the categorized IT request, incidents and system alerts about more than 600,000 sets system.
The management framework of BROCENT IT Managed Outsourcing services can enables customers to choose the best IT infrastructure after IT assessment and IT Audit, which improves the operation efficiency and then strengthen then competitive technology advantages, and enhancing the IT management efficiency, security and accountability, it achieves the business management goal and contingency objective . BROCENT service team mainly adopt end-to-end IT services infrastructure to support customers to plan, build, support, manage, improve and innovate the complete lifecycle of IT infrastructure & system to build up the measurable and positive IT investment reward with a highest technical qualified expert team .
Culture & Vision
Deliver the best service experience and quality in Asia
TEAM MAKES IT SUPPORT BETTER
- Optimized IT performance: The proactive approach to IT management keeps your network and systems running at peak performance
- End-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service
- Cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources
- Hassel Free: breathe easy knowing your IT environment is in good-hands with BROCENT IT Managed IT services.
24 Hours, 365 Days
We are aware of the importance of your organization’s business continuit, so we are there for you at all times.
Responsive Support Plan
A quick solution to your computer problems anytime, anywhere
Qualification & Accredition
Efficient platform and management policies to provide you with the best service experience.