• Award Winning IT Support Model

    Your Asia Virtual IT Department

    Multiple Language Help Desk, 24 Hours, 7 Day | Asia Coverage | Managed IT Service & Automation
    Highly Compliance & IT Standard
    Contact Consultant
ABOUT

IT SERVICE COVERAGE

More IT Service Coverage

Established in 2007

BROCENT was founded in 2007 in China with only 3 staffs initially. Over 10 years, he has extended the IT managed support service in most Asia countries

106+ Engineers

BROCENT Is a technical centric team - very focus on high quality IT service &solution delivery. 106+ engineers render the quickest onsite and remote support

Asia IT Support

24 x7 Help Desk as the Service Command Center organizes all communications with clients and technical resource , and secures SLA and compliance in Asia 

WE SUPPORT WHERE CUSTOMERS NEED

Delivery IT Success and Have Diamond IT Service Quality

IT Support Plan

The competitive advantages are:

  • Resource Management Platform: RMP platform manages all resource in 96 deliverable cities.
  • Service Operation Team: They have professional qualification certificates and experience.
  • Service Tools: Service Desk, Monitoring Tools, Parts Management, Resource Control and Tracking.
  • Know-how: We specialize on Service Offering and Delivery for International Customers. 

BROCENT INTRODUCTION

BROCENT ASIA Limited (ABBR. BROCENT) is an IT Managed Service and Solution Provider, and a leading IT Professional Services Provider. BROCENT differentiates his value by delivering Responsive Service, High Technology, Wide Service Coverage and Cost Efficient IT Plan.

Contact

As an ASIA IT Managed Service Provider, through a unique mode of "Platform + Service, Resource Supply Chain driven by Big Data & AI, BROCENT delivers the IT Support & Maintenance Plan in most Asia countries and cities , and supports customers to improve IT Rate of Return on investment and reduce the Total Cost of Ownership (TOC).  


BROCENT owns 106+ IT service management personnel. Every day the Service Command Center (SCC) and Network Operation Center (NOC) manage over 1,500+ certified engineers handling the categorized IT request, incidents and system alerts about more than 600,000 sets system.


The management framework of BROCENT IT Managed Outsourcing services can enables customers to choose the best IT infrastructure after IT assessment and IT Audit, which improves the operation efficiency and then strengthen then competitive technology advantages, and enhancing the IT management efficiency, security and accountability, it achieves the business management goal and contingency objective . BROCENT service team mainly adopt end-to-end IT services infrastructure to support customers to plan, build, support, manage, improve and innovate the complete lifecycle of IT infrastructure & system to build up the measurable and positive IT investment reward with a highest technical qualified expert team .

Virtual Asia IT Department

Culture & Vision

Deliver the best service experience and quality in Asia

Executive Power

Team Work

Employee Value

Customer Happy

Contact Consultant

TEAM MAKES IT SUPPORT BETTER

BROCENT ASIA premier worry-free IT managed service uses the RMM &PSA support tools such as ATERA, Site 24 x 7, Manage Engine MSP Plus Help Desk and IT-GLUE shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At BROCENT, we are thinking to leverage manpower and modern technologies to uplift your productivity and to lower your investment on IT infrastructure and maintenance service. Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business. You’ll benefit from:
  • Optimized IT performance: The proactive approach to IT management keeps your network and systems running at peak performance 
  • End-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service 
  • Cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources 
  • Hassel Free: breathe easy knowing your IT environment is in good-hands with BROCENT IT Managed IT services.
24 Hours, 365 Days

We are aware of the importance of your organization’s business continuit, so we are there for you at all times.

Responsive Support Plan

A quick solution to your computer problems anytime, anywhere


Qualification & Accredition

Efficient platform and management policies to provide you with the best service experience.