BROCENT, 16+ YEARS IT MSP
"Ensuring IT Excellence with Premium DIamond-Level Service"
THE VALUE
- Resource Management Platform: We manage all regional resource in 96 deliverable cities.
- Service Operation Team: They have professional qualification certificates and experience.
- Service Tools: Service Desk, Monitoring Tools, Parts Management, Resource Control and Tracking.
- Know-how: We specialize on Service Offering and Delivery for International Customer
BROCENT, SINCE 2007
Independent IT Managed Service Provider
BROCENT is an IT Managed Service and Solution Provider. BROCENT differentiates his value by delivering Responsive Service, High Technology, WorldWide Service Coverage and Cost Efficient IT Plan.
STRENGTEH
Experience in Retail, Finance and Manufacturing
- Worldwide Service Coverage
- Regional Parts & Warehouse
- 24 x 7 Service Desk Support
- Multi-Lingual Support
- 16+ Years Industrial Experience
BROCENT, an IT Managed Service Provider with presence in Asia, EMEA and USCA, leverages a distinctive “Platform + Service” approach, powered by Big Data and AI, to offer comprehensive IT support and maintenance across numerous Asian countries and cities. This strategy not only enhances the return on IT investments for our clients but also minimizes their Total Cost of Ownership (TCO).
With a robust team of over 256+ IT service management professionals, BROCENT’s Service Command Center (SCC) and Network Operation Center (NOC) oversee more than 1,500 certified engineers. These engineers adeptly manage a wide array of IT requests, incidents, and system alerts, ensuring the smooth operation of over 600,000 systems daily.
Our management framework for IT Managed Outsourcing services empowers clients to select optimal IT infrastructure solutions following thorough IT assessments and audits. This process boosts operational efficiency, fortifies competitive technological edges, and enhances IT management effectiveness, security, and accountability. Ultimately, it aligns with our clients’ business management aspirations and contingency planning.
At BROCENT, we are committed to providing end-to-end IT service infrastructure. Our service teams support clients throughout the entire IT lifecycle—from planning and construction to ongoing management, improvement, and innovation. We aim to deliver tangible, positive outcomes for IT investments, backed by our highly qualified team of technical experts.
TEAM &CAPABILITY
CULTURE & VISION
Deliver the best service experience and quality in Asia, EMEA, USCA
OUR ROADMAP
- Optimized IT performance: The proactive approach to IT management keeps your network and systems running at peak performance
- End-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service
- Cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources
- Hassel Free: breathe easy knowing your IT environment is in good-hands with BROCENT IT Managed IT servi
24 Hours, 365 Days
We see the importance of Client IT business continuity, so we are here at all times.
Responsive Support Plan
A quick solution to your computer problems anytime, anywhere
Qualification & Accredition
Efficient platform and management to provide you with the best service experience.