Bulk Hours -Financial IT Support

20.12.22 03:36 PM By jack.zhang
People in the financial sector know that their technology infrastructure is the foundation for the evolution of the core business offering and the customer experience. Financial institutions depend on streamlined and dependableIT-managed services to receive the responsive and high-quality IT solutions like BROCENT to maintain an affordable IT operation and a highly secured IT infrastructure to serve and safeguard the customer's digital assets from cyberattacks. 

BROCENT brings you an integrated IT-managed service provider who will be the virtual IT department in APAC regions to design, implement, and support all of the technologies. BROCENT offers the preventive IT support plan to keep the servers running 24 hours a day, plans software upgrades, security patches management, penetration &vulnerabilities control, user access control, system change management, data backup, and cloud edge security and so on.

No matter where the users are working in, and how small the local business unit is, the bulk hours support package covers24x7 IT help desk, that client may request the IT service by emailing our 24x7 help desk, or call the hotline, or logging a ticket via an online portal. We respond to the service request within 15 minutes, initiate the remote IT setup, or assign a certified IT engineer onsite troubleshooting. Once the satisfied service is delivered and accepted by the client, we’ll get the incident mark as resolved and closed.

We Service Delivery Manager prepares the Token Balance Report and Monthly Service Governance Meeting to improve the service quality jointly with customer.

That's how BROCENT works