Blog

Dear Customers, 尊敬的客户，您好：

According to the public holiday schedule, we announce 2016 Mid-Autumn Festival as follow:

根据公共假日规定，公司2016年中秋节放假安排如下：

We will have 3 consecutive days off for the Mid-Autumn Festival: From September 15 (Thursday), to September 17 (Saturday);September 18 (Sunday) will be the...

The birth of PaaS also helped create the DevOps wave, which has made corporate development and IT Operations far more efficient. The idea is that IT Ops no longer needs to worry about supporting development infrastructure – it is all in the cloud. At the same time, developers can create software . ...

BROCENT BEIJING OPERATION CENTER MOVES TO NEW OFFICE

NEW OFFICE ADDRESS IS

ROOM 2511, U-SPACE TOWER A, EXTERNAL NO. 8 GUANGQU STREET CHAOYANG DISTRICT, CHINA 10022

Technical Project Manager
Salary range CNY240K-CNY360K +bonus
Location: Jingan District, Shanghai, China

Job Description:
Technical project manager responsible for managing multiple lines of business during transition between data centers. Project manager will be responsible managing infrastructure-base...

First Line Desktop Support - Hong Kong - Immediate Start - USD 5,000 - 7,500

BROCENT Hong Kong are currently recruiting for a 1st Line Desktop Support Technician for a full time engagement based in Hong Kong. My client, a large France based IT Solutions Company is looking for talented and enthusiasti...

[Quoted from http://g2sf.com/white-paper/]

The starting point for meaningful metrics is to determine how the end user or customer will evaluate the service provider’s performance on each of these services. Armed with this information it is then much easier to establish a limited number of high level,...

IT Service manager made interview with T1 engineer and asked why you left current company. He said, "Oh, one of customer users  was not happy with my onsite service because he felt my service performance is bad, and such a simple incident took 1 hour to resolve."

On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (...

As a service deliver head, we have deliver the onsite IT support service more than 5 years in China mainland and HK zone. Cases volume is increasing dramatically, while we are continuously maintaining the service quality. We found that it does not become more sophisticated to manage the service qual...