Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support

1st Line Desktop Support

22.08.16 02:58 PM By jack.zhang

First Line Desktop Support - Hong Kong - Immediate Start - USD 5,000 - 7,500

BROCENT Hong Kong are currently recruiting for a 1st Line Desktop Support Technician for a full time engagement based in Hong Kong. My client, a large France based IT Solutions Company is looking for talented and enthusiastic IT professionals who are looking to develop their IT experience in a customer facing support environment. 

Responsibilities within first line support include:

* Providing 1st line technical support for hardware and software issues
* Evaluating customer requirements and offering relevant support or escalation
* Ensure all tickets are dealt with in a timely manner 
* Working to my clients SLA's to resolve technical issues minimising business impact
* Have a professional and thorough approach to support through regular client updates.

Knowledge of the following:

  1. Desktop PC's and Operating systems (Windows XP / Windows 7)
  2. Networking and firewalls
  3. Server support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10
  4. Anti-virus software and Network Security

If this opportunity is something that you are interested in then please contact Tracy Wong at the BROCENT or please apply as advised.

1st Line Support, First Line Support, Desktop, Help-desk, Windows, Server, Support Technician.

  • Contact: Tracy Wong
  • Reference: BROCENTJOBS/PCST0820
  • Job ID: 20160820