Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support

1st Line Desktop Support

22.08.16 02:58 PM By jack.zhang

First Line Desktop Support - Hong Kong - Immediate Start - USD 5,000 - 7,500

BROCENT Hong Kong are currently recruiting for a 1st Line Desktop Support Technician for a full time engagement based in Hong Kong. My client, a large France based IT Solutions Company is looking for talented and enthusiastic IT professionals who are looking to develop their IT experience in a customer facing support environment. 

Responsibilities within first line support include:

* Providing 1st line technical support for hardware and software issues
* Evaluating customer requirements and offering relevant support or escalation
* Ensure all tickets are dealt with in a timely manner 
* Working to my clients SLA's to resolve technical issues minimising business impact
* Have a professional and thorough approach to support through regular client updates.

Knowledge of the following:

  1. Desktop PC's and Operating systems (Windows XP / Windows 7)
  2. Networking and firewalls
  3. Server support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10
  4. Anti-virus software and Network Security

If this opportunity is something that you are interested in then please contact Tracy Wong at the BROCENT hr@brocent.com or please apply as advised.



1st Line Support, First Line Support, Desktop, Help-desk, Windows, Server, Support Technician.

  • Contact: Tracy Wong
  • Reference: BROCENTJOBS/PCST0820
  • Job ID: 20160820