Blog categorized as IT Managed Service

BROCENT Standard Procedure and Policy

BROCENT HRM manages the training program and certification for all nominated technicians. Only certified technicians are authorized to attend remote and/or onsite support activities. Such program covers for all technical team member including but not limited GSD Service Desk Team, TSC Second Line Su...

19.10.20 12:07 PM - Comment(s)
Transition Service & Management
Transition Plan (TP) is the 3 months period of time span, in that BROCENT Transition officer leads to manage all transition related tasks (refer to the table below). It plays critical roles in delivering the successful delivery outcome for the whole project. All deliverables in the TP stage will be
19.10.20 12:00 PM - Comment(s)
Smart Hand? Yes, Quality IT Support in Hong Kong

Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!

13.11.17 01:58 PM - Comment(s)
Brocent Rectifies Client's VMWARE Infrastructure

Vmware works as a critical IT infrastructure supporting as private IAAS platform. However, one virtualized machine becomes malfunctional, that keeps making incidents to the whole VMWARE environment, for which any operation on this malfunctional VM will cause "System Halt", and substantiall...

12.11.17 11:20 AM - Comment(s)