Blog categorized as IT Managed Service

Why SME should consider of Remote IT Support Service?
According to the research, at least 30% of the entire working population were still working from home full-time in 2021, which means that companies need reliable remote IT services now more than ever before.
jack.zhang
05.01.23 07:10 AM - Comment(s)
Top Five Consideration - Choose Remote IT Support
Last year saw an incredible acceleration of trends like remote work, cloud computing, bring your own device (BYOD), and others. This article presents the top 5 consideration of choosing the IT Remote Support
jack.zhang
04.01.23 12:56 PM - Comment(s)
Accelerating into the cloud-native era, the value and role of Intel's hardware and software
In 2010, OpenStack, an open source platform jointly developed by NASA and Rackspace, was born to help service providers and enterprises realize cloud infrastructure services. It brought open source and open thinking to the cloud-native space and opened a new chapter in cloud-native development.

In 20...
Stan
16.09.22 06:17 AM - Comment(s)
BROCENT Standard Procedure and Policy

BROCENT HRM manages the training program and certification for all nominated technicians. Only certified technicians are authorized to attend remote and/or onsite support activities. Such program covers for all technical team member including but not limited GSD Service Desk Team, TSC Second Line Su...

jack.zhang
19.10.20 12:07 PM - Comment(s)
Transition Service & Management
Transition Plan (TP) is the 3 months period of time span, in that BROCENT Transition officer leads to manage all transition related tasks (refer to the table below). It plays critical roles in delivering the successful delivery outcome for the whole project. All deliverables in the TP stage will be
jack.zhang
19.10.20 12:00 PM - Comment(s)
Smart Hand? Yes, Quality IT Support in Hong Kong

Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!

jack.zhang
13.11.17 01:58 PM - Comment(s)
Brocent Rectifies Client's VMWARE Infrastructure

Vmware works as a critical IT infrastructure supporting as private IAAS platform. However, one virtualized machine becomes malfunctional, that keeps making incidents to the whole VMWARE environment, for which any operation on this malfunctional VM will cause "System Halt", and substantiall...

jack.zhang
12.11.17 11:20 AM - Comment(s)
New Workspace Fitout Project
Sales office renovation always goes with IT refresh project. In Shanghai, the China economic center, BROCENT provides the Managed IT Project Management Service in liaison with UK Server &Network team.
jack.zhang
06.11.17 03:37 PM - Comment(s)

Sometimes you will never know the value of a moment until becomes a memory -Dr. Seass


Due to business evolvement, client wants to segregate the whole LAN network, server access and even for printing share. Brocent is chosen to perform the onsite survey to present the actual situation of IT infrastruc...

jack.zhang
23.10.17 02:04 PM - Comment(s)

Recently some customers were asking us what is our service capability for Brocent and its service coverage vs. SLA achievement. This is to brief what we focus on Service Delivery today and tomorrow.


  1. Managed IT Support Service. We use managed service platform to manage our direct client's IT asset, an...
jack.zhang
06.10.17 12:30 PM - Comment(s)