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jack.zhang

jack.zhang

Blog by jack.zhang

[HONG KONG] TYPHOON NO.8 OFFICE CLOSE NOTICE
Our HK OFFICE is closed due to the TYPHOON NO.8, as of 08/02/2016 Should you experience any technical issues or service request, please feel free to contact our service center it-service@brocent.com to seek for technical support.
jack.zhang
02.08.16 03:26 AM - Comment(s)

On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (...

jack.zhang
26.07.16 05:06 AM - Comment(s)

As a service deliver head, we have deliver the onsite IT support service more than 5 years in China mainland and HK zone. Cases volume is increasing dramatically, while we are continuously maintaining the service quality. We found that it does not become more sophisticated to manage the service qual...

jack.zhang
13.07.16 03:29 PM - Comment(s)

Article sourced from TEAMVIEWER.COM 


The 80-20 rule — or Pareto principle — states that 20% of your efforts make up 80% of the output.

In the late 1800s, Pareto theorized that 80% of the land in Italy was owned by 20% of the population after observing that 20% of the pea pods in his garden provided 80...

jack.zhang
10.07.16 03:38 PM - Comment(s)

Client as a famous telecommunication service provider, they need to deploy the new servers and Juniper firewalls in the China Telecom data center in Hong Kong. Service requires BROCENT engineer to response onsite within 4 business hours, 7 days per year. This is kind of examination over the performa...

jack.zhang
10.07.16 02:59 PM - Comment(s)
How to choose IT service provider in Shanghai, Beijing and Hongkong?

As we see the industry move more and more towards Managed Services and hosted and cloud based computing, now it is more important than ever to choose the right company to partner with to insure your data is secure, reliable and available.

The benefits of moving to a hosted environment range from leve...

jack.zhang
04.12.15 02:33 PM - Comment(s)
BROCENT Setup Hong Kong IT Service Center

What do you expect from the IT Support Specialists who come into your office to look after your computers?Aside from the technical support expertise, you would probably expect that our staff, when working at your premises, be professional, patient, good at listening and very importantly, are trustwo...

jack.zhang
25.11.15 06:09 AM - Comment(s)


Having after-hours IT support can be extremely beneficial to your business. When you have BROCENT’s 24-hour technical support in place, you will:

  • Feel comfortable working late, knowing we are there if you need us
  • Have an experienced technician ready to help you in an emergency—immediately
  • Be able to sc...
jack.zhang
23.11.15 03:04 PM - Comment(s)
IT Services Market Research Report CHINA 2015

Industry Analysis & Industry Trends

Driven by the growth in IT investment and of China's information sector, revenue for the IT Services industry has been growing at an annualized rate of 6.3% over the past five years. In 2014, revenue is expected to total $111.7 billion, up 7.1% from 2013.

Althou...

jack.zhang
16.11.15 02:00 PM - Comment(s)
Outsourcing in China: The Beijing Region

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So, it would not be too shameful a thing to confess that, beyond the economic jugular cities of Beij...

jack.zhang
16.11.15 01:58 PM - Comment(s)