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On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (...
As a service deliver head, we have deliver the onsite IT support service more than 5 years in China mainland and HK zone. Cases volume is increasing dramatically, while we are continuously maintaining the service quality. We found that it does not become more sophisticated to manage the service qual...
Article sourced from TEAMVIEWER.COM
The 80-20 rule — or Pareto principle — states that 20% of your efforts make up 80% of the output.
In the late 1800s, Pareto theorized that 80% of the land in Italy was owned by 20% of the population after observing that 20% of the pea pods in his garden provided 80...
As we see the industry move more and more towards Managed Services and hosted and cloud based computing, now it is more important than ever to choose the right company to partner with to insure your data is secure, reliable and available.
The benefits of moving to a hosted environment range from leve...
What do you expect from the IT Support Specialists who come into your office to look after your computers?Aside from the technical support expertise, you would probably expect that our staff, when working at your premises, be professional, patient, good at listening and very importantly, are trustwo...
Having after-hours IT support can be extremely beneficial to your business. When you have BROCENT’s 24-hour technical support in place, you will:
Driven by the growth in IT investment and of China's information sector, revenue for the IT Services industry has been growing at an annualized rate of 6.3% over the past five years. In 2014, revenue is expected to total $111.7 billion, up 7.1% from 2013.
Althou...
The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So, it would not be too shameful a thing to confess that, beyond the economic jugular cities of Beij...
