Client as a famous telecommunication service provider, they need to deploy the new servers and Juniper firewalls in the China Telecom data center in Hong Kong. Service requires BROCENT engineer to response onsite within 4 business hours, 7 days per year. This is kind of examination over the performance of BROCENT Help Desk and the capability of BROCENT field engineer resource.
As a newly formed IT service team in Hong Kong, the whole teams delivers multiple service intervention from May to July, and appraised by the direct clients for the quick efficiency and thorough capabilities of supplying the spare parts in the whole delivery process.
With customer's endorsement, we hereby post some pictures that our FE has committed.