In Fiancial Sector, Client CIO understands their technology infrastructure is the backbone that drives the evolvement of the core business offering, and the customer's experience. Financial institutions rely on the simplified and reliable IT managed services and solution from BROCENT to maintain a cost efficient IT operation, and highliy secured IT infrastructre to serve and protect the customer's digital assess from cyber attacks.
From banks to brokerages, financial services organisations are seeking new ways to reduce costs, improve customer satisfaction, and increase revenue and shareholder returns.
BROCENT is supporting Multinational companies with Managed IT Outsourcing Services. The managed IT service model provides high quality IT deliveries through the Multi-Lingual Support Teams and Structured Methodology. Customer is worry free to deploy and operate the IT operation in all distributed country and city based offices, plants and other pop sites, that BROCENT single of contact from service desk and Level 2 &3 team are supporting centrally with local field service team.
SIMPLIFIED IT OFFERINGS
TOKEN - a way of delivering Break-fix, IMAC, Project based complex IT service
MULTIPLE COUNTRY &CITY IT SUPPORT
56 cities localized field service team are centrally managed by Brocent L2 controllers, that address your IT matters instantly.
CLOUD MONITOR &TICKET SYSTEM
Multiple tenants enabled IT support system receives and thousands of request, that drives all our technician force.
24/7 MULTIPLE LINGUAL HELP DESK
Single Point of Contact in English & Chinese for all technical support via our Call Center & Online Support Desk
ONE RATE, ONE REGION
Wherever the service is requested to deliver in China cities (Excl. HK), it works with one price.
STRUCTURE IT DOCUMENTATION
As a well organized IT team, we manage the SOP, Technical White Paper and Knowledge base in every operation.