IT HARDWARE MAINTENANCE &SUPPORT
Outsource your hardware maintenance and support to BROCENT. BROCENT 24x7 NOC backline support team takes care of your system health, incident management and onsite troubleshooting with parts, and get peace of mind knowing your IT systems are in safe hands.
Skilled Support Engineer
From installing new software and setting up user accounts to fixing network faults and overseeing IT security, our professional IT engineers have the experience and know-how to keep your IT infrastructure running smoothly at all times. They are well trained and certified by Microsoft, HP, LENOVO, CISCO, Fortinet, Palo Alto and so on.
Cost Effective IT Solution
Cost effective IT solution delivers the client's the best and easier IT support &service model in receiving the professional IT maintenance in multiple countries and cities. Simplified IT service process and knowledge management makes everything efficiently. we have NO FIXED TERM CONTRACTS. we grow together with you!
Pro-active Support Plan
On-going hardware maintenance and support with BORCENT helps prevent hardware problems before they occur. Brocent NOC team monitors the entire IT systems to ensure all are operational, that reduce the system downtime, more cost-effective IT management and the reassurance the strength of IT infrastructure.
WE MANAGE YOUR IT WITH CARE
Your on-premise or cloud hosted IT equipment has the breadth of your business's data, so careful thought must be given to its lifecycle and daily operation. BROCENT entire IT expert team will work with you to repair and replace faltering technology — securely and responsibly.
Monitoring System sense the IT system's health status, and trigger warning or alert to Brocent NOC team to have responsive react to handle the IT issues.
Tier III Backline Support
The highest CCIE and CISSP certified engineers works to troubleshoot the IT problem and advise the IT remediation action plan to resume the system to normal
12 countries based warehouses store the hardware equipment and parts and ensure that engineer can bring and go to repair the faulty. All are trackable by system.
ITAD - Asset Disposal
Secure IT asset disposal process to sanitize the business data from the aged equipment, and make sure all process are in compliance to the clients' IT security Policies
All sanitized IT asset are moved offsite for recycling either by internal strict recycling process, or handed over the state certified &authorized disposal vendor(s)
IT Refresh &Deployment
New hardware and software are introduced to replace the current ones, they will be deployed in multiple cities in Asia by Brocent engineers onsite support.
SUPPORTED HARDWARE BRAND
BROCENT delivers the third party IT hardware maintenance and support service, that covers most of current main stream manufacture and brands. A satisfied spare part stock level and backline support teams is delivering the day-to-day hardware maintenance and support service. Reduce the down time, and Keep infrastructure running.
Hardware Maintenance Support is one of the IT managed service offering by BROCENT. Most of the main stream hardware and software are under our maintenance plan and service delivery capability. When it comes to a need of third party hardware maintenance, you may request for a free onsite assessment and quote.