• ALL-IN-ONE RETAIL IT SUPPORT
    ​Solution for all your stores, 24/7 

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INDUSTRY Retail Sector

RETAIL IT INFRASTRUCTURE SUPPORT

RETAIL BACK OFFICE IT SUPPORT

Versatile IT Solution and Support expertise in delivering the qualified and responsive IT support service to Retail Back Office IT.

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RETAIL STORE IT SUPPORT

Intensive and wide coverage in Asia countries and cities, BROCENT delivers the managed IT support model to all retails stores, 24 hours, 7 Days

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RETAIL IT SERVICE 
SCENARIOS & SOLUTIONS

New Store Open & IT Setup

New store opening requires IT to  design, setup and deliver the store IT infrastructure 

  • Structure cabling along with fitting-out
  • Telecom service subscription and UAT. Setup the network and servers. Station in store to support the Day-1 IT users.

Store Close & IT Decommission

Store closure requires the IT professional service to decommission the IT service.

  • Inventory then uninstall all IT assets to pack and move out.
  • Liaise with telecom to terminate service and move all IT assets to the warehouse

Store Expansion & IT Upgrade

Store expands the space in shopping area or warehouse requires IT professional service.

  • Extend the structure cabling over night or weekend with UAT
  • Internet and LAN tunes up to verify the accessibility to store sales system

Back Office IT Managed Service

IT Routine Support to the IT infrastructure in the back office on EUC and Network.

  • Routine Desktop Support e.g., computer, email, printer, Wifi etc.
  • Preventive health check on Network devices and IT room with Backline team.

Seasonal Store - IT Implementation

Seasonal Promotion attracts more users in store, the planned IT support is crucial 

  • No failure of network service. Enhanced support to the increasing in-store users
  • Responsive service process of incidents for POS, Payment, Receipt Printer, Scanner...

Store IT &Facility Relocation

Expansion or relocation of the stores requires the IT professional service over the night.
  • Precise runbook of change management
  • Station in store with good preparation for uninstallation and packing them till the resumption of service in the new store

THEY ARE
RETAIL IT TECHNOLOGIES

Resource Supply Chain Management from BROCENT delivers the value added end-to-end IT supply catering for all retail stores needs. It is not limited to procurement and delivery but extends to the design, implementation and on-going support - the whole life cycle of store IT management.

QUALITY & RESPONSIVE
RETAIL STORE ON-GOING IT SUPPORT

Hong Kong | Singapore | Beijing | Shanghai | Guangzhou | Tokyo | London

  • Retail is a 24/7/365 industry. From the distribution centre to the high street, your business never sleeps, and technology is at the heart of it.
  • With most retail operations having a large number of disparate & business-critical systems to contend with – billing systems, stock management, CCTV, EPOS & many more – many retailers prefer to work with an IT partner who has specialist experience in managing similar environments.
  • And with the current challenging trading conditions in the retail industry, it has never been so critical to leverage IT budgets as efficiently & cost-effectively as possible. At BROCENT, we understand this, and we are support client IT business for out-of-hours or weekend work, which means that if there are maintenance, upgrades or projects required which will result in possible partial downtime, we will work outside of your core trading hours to minimise disruption, for no extra charge.
  • This solution mainly focuses on IT operation and maintenance support service for Retail stores in APAC Countries especially in China mainland and Hong Kong area, which ranges from store opening at the beginning and store operation afterwards.
Service Coverage

SLA Driven Quality Assurance

Stay back and relax!! Your Asia IT Teams work globally for all your sites. BROCENT help desk in China and Singapore operates more than 1300 tickets per day, and commits to deliver high level SLA based onsite support. No need to worry on the service quality because BROCENT commits to waive the IT service charge if we breach the SLA.

Turnkey Project in Multiple Cities

With IT support coverage in more than 30 cities, BROCENT support clients to design the networking, perform initial site survey, in-depth design and integration of system which includes but not limited to system installation, devices delivery, Rack and stack, network configuration, and ongoing IT support. 

ALL-IN-ONE IT SUPPORT
ADDRESS EVERY IT ISSUE OF RETAIL OPERATION

Back Office IT

Full Time IT Engineers support the Level 1 back office IT and infrastructure

Network Support

Dedicated network team (NOC) supports the network system 24 hours, 7 days

Season IT Support

Proactively deliver the planned IT support for seasonal sales activities in the stores

24 x 7 Help Desk

Bi-lingual Help Desk team supports the IT request and incidents 24 hours, 7 Days

Backline IT Support

Backline support team strictly manages the servers, storage, applications and cloud Apps

Parts & Warehouse

All store operation related hardware parts and units are stored in warehouse

Wireless Support

IT design, setup and support the crucial store Wireless  backbone network 

Apps Deployment

Support the critical CRM, POS and ERP system to support daily operation in the stores