BROCENT SERVICE CENTER LOCATES IN SHANGHAI, CHINA. Customer end user can always request for IT service by sending emails to firstname.lastname@example.org or call Toll free hotline (+86) 400-008-2008.
Besides, BROCENT also delivers the preventive maintenance service for network devices, servers, applications and security devices. Any service request, customer end user can send email to email@example.com
Yes, BROCENT delivers tailored service level agreement to fit for customer's requirement. Based on SLA, we dispatch engineers 24 Hours, 7 Days. For those service request that needs hardware spare part, our warehouse in each service zones opens 24x7 as well.
BROCENT commits to deliver quality assured IT service. In the process of IT Service delivery, you may always escalate your service tickets to UST@brocent.com, or you may call your account manager.
BROCENT delivers tailored service level agreement to fit for customer's requirements. Usually the standard SLA includes three components:
 Service Desk Response Time;
 Field Service Response Time;
 Problem Resolution Time
BROCENT commits the penalty and compensation solutions for customers for any service what is in violation with the agreed service level agreement. Learn More
Yes. If you are new to BROCENT, and needs our service urgently out of business hour, please send request to firstname.lastname@example.org to activate your service account.