BROCENT offers a complete package for Outsourced IT Services that changes the way businesses manage and operate their information systems. In the beginning of each IT service implementation, Brocent usually starts with understanding your business objectives, and how IT can be leveraged to deliver business results. A senior IT executive works with you to develop an overall IT strategy and project plan to align technology, processes, and people with your key business objectives. Outsourcing your entire IT environment will typically lower IT operating costs by 30%- 40% and deliver the following benefits:
The BROCENT Operations Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. Operations support for IT environments is always customized to meet your business requirements and can be provided on your infrastructure or ours. Designed to meet all of your IT support needs we provide the following IT operations support services:
BROCENT works with you to support the underlying technologies that serve as the foundation for your IT systems and users by managing applications, servers, databases, networks and end user support. Let your IT staff focus on accomplishing your core business initiatives while we manage your day-to-day IT support activities.
Our service delivery model for incident and service management includes:
|SERVER &DESKTOP MANAGEMENT|
We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated
|IT HELP DESK SUPPORT|
Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem?
|IT REMOTE SUPPORT|
Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.
|SERVER BACKUP SOLUTIONS|
Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure. And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.