Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!
IT Service Management Makes Solid Business
BROCENT’s ITSM focus is the “core” foundation of our business. Using ITIL-based processes and our advanced IT Service Management platform, ensures you get a quick resolution to all of your IT related incidents. We have 24×7 Service Centers located in Shanghai providing backup and redundant IT support. The Service Centers automate legacy manual IT tasks and provide a “consumer-like” user experience.
Our service delivery model for incident and service management includes:
- Customized Service Level Agreement (SLA) set to the IT performance environment you need
- Service-level driven tracking and escalation
- Submit issues via email, phone, web portal
- Self-service web portal updates to issues
- Priority-based queuing and escalation
- Alignment between IT and business processes
- Single point of contact for all IT issues
- Monthly reporting of all critical performance parameters
