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White Glove Network Installation in Hong Kong

13.11.17 01:58 PM By jack.zhang

Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!

IT Service Management Makes Solid Business

BROCENT’s ITSM focus is the “core” foundation of our business.  Using ITIL-based processes and our advanced IT Service Management platform, ensures you get a quick resolution to all of your IT related incidents.  We have 24×7 Service Centers located in Shanghai providing backup and redundant IT support.  The Service Centers automate legacy manual IT tasks and provide a “consumer-like” user experience.

Our service delivery model for incident and service management includes:

  • Customized Service Level Agreement (SLA) set to the IT performance environment you need
  • Service-level driven tracking and escalation
  • Submit issues via email, phone, web portal
  • Self-service web portal updates to issues
  • Priority-based queuing and escalation
  • Alignment between IT and business processes
  • Single point of contact for all IT issues
  • Monthly reporting of all critical performance parameters