Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support

Application Resumed Within one Hour

12.11.17 02:01 PM By jack.zhang

Client - A famous Sports Wear Manufacturer reported "System Down" and requested for an immediate onsite intervention to rectify the halted system. The CCNP certified engineer from Brocent hypercare team is dispatched to the site, and again incident was resolved within 15 mins.... Not a problem from switch, or router but copper cable was disconnected mistakenly on patch panel by end user...