BENEFIT OF COMPLETE IT OUTSOURCE
In the beginning of each IT service implementation, Brocent usually starts with understanding your business objectives, and how IT can be leveraged to deliver business results. A senior IT executive works with you to develop an overall IT strategy and project plan to align technology, processes, and people with your key business objectives. Outsourcing your entire IT environment will typically lower IT operating costs by 30%- 40% and deliver the following benefits:
Free your IT Headcount
Free up existing IT staff to focus on core business objectives and projects, and Provide depth and breadth of IT expertise with over 100+ certified staff, certified in 70 different disciplines
Reduce IT Disruption
Decreasing system outages and reduce the impact of any disruption with proactive monitoring and management and Improving overall IT system and staff operational efficiency
Optimize IT OPEX
Reducing IT capital expenditures making them operating expenses and Controlling IT budget by contracting for specific services and support, that can be managed in a flexible way.
Access Advanced IT Toolset
Accessing advanced IT toolsets and only paying for what you use and Reducing IT staff expenses by only paying for the tasks/skillsets you need when you need them
FAST ONBOARD IT TALENTS TO YOUR TEAM
It takes one week to onboard Level 1 IT engineer. RSCM and Transition Service Officer supports you on interview, onboard plan, training, shadow plan and Timesheet.
SUBMIT CV &RESUME
BGV &ONBOARD PLAN
ONBOARD IT STAFF & HR COMPLIANCE
With the business growth, it might drastically need the full time (or part time) onsite engineer supporting the IT operation in local Asia wide regions. They might be required to support back office, data center, manufacturing plants, warehouse from Level 1 EUC desktop level to L3 backline support. BROCENT offers the single point of contract, and deploys to multiple countries in Asia, and worry free from background verification, onboarding training, backfill plan, insurance an so on.
DO WE NEED FULL TIME ENGINEER?
Full time engineer is usually required to deliver the IT support in the IT Environment with more than 100 IT users and/or IT device. If you are smaller size of work group, you are not advised to consider of Full time engineer support. Instead, you may consider of 0.5 FTE, or Managed IT Support model, or ADHOC only.
Deskside Responsive Support
Daily Preventive DC Health Check
Complex Task, Continuous Service
Multiple Vendors Coordination
CHOOSE QUALIFIED IT ENGINEER
BROCENT manages 106+ IT engineer resource pool throughout Asia , that covers China mainland, Hong Kong, Taiwan, Singapore, Vietnam, Thailand, Indonesia, Japan and so on. when the customer needs the IT talent, it will be primarily to choose the IT talent from the resource pool so as to shorten the lead time of service delivery, and meanwhile the RSCM team sources the qualified technician to fill the gap if the engineers in the resource pool can not meet the client's expectation.
L1 Desktop Support Engineer
L1 Desktop Support Engineers have basic knowledge of desktop and network and skill to troubleshoot a very basic issue like password reset, software installation / uninstallation / reinstallation, site survey.
L2 Desktop Support Engineer
L2 Desktop Support Engineer have more knowledge, more experience in solving related complex issues and can guide/help L1 Desktop Support folks job in troubleshooting.
IT Help Desk Executive
To ensure that the team operates in an orderly and effective manner to achieve the team's KPIs, allocate resources within the team, enhance the team's work efficiency and quality.
L2 Network Engineer
L2 Network Engineer executes with a high degree of success in integrating and/or solving problems in environments about Windows Server, Exchange, firewalls, backup and more, with CCNA / MSCE level of expertise to cover desktop and networking skills required for configuration, diagnostics and analysis.
Systems engineer will work together with project manager and the engineering crew, becomes the primary point of communication to interlink between the two to simplify the accomplishment of a successful system. Plan, validate and operate in the course of work with measurable risk assessments.
Senior Project Manager
Senior Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.