BROCENT Project services team helps deploy the right technology solutions and uplift customers' business efficiency
Let us provide you a China based and staffed, customized Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock. Our 24×7 Help Desk Service Centers are located in Shanghai China.
By leveraging 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support. Our goal is to help your team leverage technology to be more productive.
We currently operate 24×7 Help Desk centers in Beijing, Shanghai, Guangzhou and Hongkong that use ITIL compliant processes and advanced IT management toolsets. Over 90% of all Help Desk service calls are answered within 40 seconds (industry leading). Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We’ve got you covered.
Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines. We do.
Instead of keeping up with the latest technologies (training budget) or hiring new IT staff skilled in a particular area (which may be hard to find) let BROCENT provide you the 24×7 Help Desk services you need for each of the skillsets you require. Gain the experience of IT professionals, over 150 individuals with certifications in over 70 disciplines. You may only need a resource when a specific problem occurs, but this support could make all the difference.
Please see our partial list of completed office setup clients below.
Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai,
Sanofi , a global healthcare leader focused on patients’ needs, with diversified offering ofmedicines, consumer healthcare products, generics, animal health and ...Jointly with international service provider Allied& Neuron, BROCENT delivers the IT Security/Project Management service for nineteen plants in Asia Pacific areas.
|SERVER &DESKTOP MANAGEMENT|
We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated
|IT HELP DESK SUPPORT|
Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem?
|IT REMOTE SUPPORT|
Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.
|SERVER BACKUP SOLUTIONS|
Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure. And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.