DATA CENTER BREAK-FIX SUPPORT

Installation of Network &Server Devices | Replace Faulty Parts | Use Professional Tools to Support in Trouble-shooting
  • Rack and Stack Service
Rack and Stack Service
 
 

ON DEMAND PLANS starting at $45/Hour

Responsive Support When You Need It Anytime

Enable your IT service journey now in any of 36 China cities

 
 

BROCENT's On Demand Support Services | RACK &STACK SERVICE


Your on-site servers are the backbone of your organization, but assembling and maintaining them can be a technical and financial burden. BROCENT certified team delivers the Rack and Stack configuration service which are available to support every step of your rack and stack project, from design and assembly to testing and delivery.


BROCENT field service team configures server racks that are tested and ready-to-use to both domestic and international locations, saving time and money throughout the process. If necessary, our technicians can even be on-site to install them for you! 

You'll find our offer of Stack &Rack SMART-HAND Service


 

  • On-Site Implementations
  • Order Consolidation
  • Receiving and Unpacking
  • Inventory Check and Serial Number Record
  • Custom Assembly and Rack Mounting
  • Custom Power Failover Testing
  • Power and Cooling
  • Custom Pre-Installation Testing/Configuration
  • Hardware Validation

 

  • System Updates
  • Firmware and BIOS Upgrades
  • Full Diagnostic
  • Quality Assurance Inspection
  • Asset Tagging/Labeling
  • Power/Network/Intra-Cabinet Cabling
  • Final Confirmation (Digital Photo QA)
  • Customized Delivery Date and Deployment Coordination
  • Equipment Storage

 
 



  Please see our partial list of completed office setup clients below.

 
 

Banco Bilbao Vizcaya Argentaria (BBVA) is a multinational Spanish banking group. The group offers individual and corporate customers the most complete range of financial and non-financial products and services. BBVA is the second largest bank in Spain and 7th largest financial institution in the Western world. Jointly with Hong Kong partners, we've delivered the turn-key IT project management service for client's new office in Shanghai, 

SERVER &DESKTOP MANAGEMENT

We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 
IT HELP DESK SUPPORT

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 
IT REMOTE SUPPORT

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 
SERVER BACKUP SOLUTIONS

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.

See How We've Helped Our Clients




Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.