• Complete IT Outsourcing Service
Complete IT Outsourcing Service

BROCENT offers a complete package for Outsourced IT Services that changes the way businesses manage and operate their information systems. In the beginning of each IT service implementation, Brocent usually starts with understanding your business objectives, and how IT can be leveraged to deliver business results. A senior IT executive works with you to develop an overall IT strategy and project plan to align technology, processes, and people with your key business objectives. Outsourcing your entire IT environment will typically lower IT operating costs by 30%- 40% and deliver the following benefits:

  • Free up existing IT staff to focus on core business objectives and projects
  • Provide depth and breadth of IT expertise with over 100+ certified staff, certified in 70 different disciplines
  • Decreasing system outages and reduce the impact of any disruption with proactive monitoring and management
  • Improving overall IT system and staff operational efficiency
  • Reducing IT capital expenditures making them operating expenses
  • Controlling IT budget by contracting for specific services and support
  • Accessing advanced IT toolsets and only paying for what you use
  • Reducing IT staff expenses by only paying for the tasks/skillsets you need when you need them




Outsource Just Your Operations Support


The BROCENT Operations Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. Operations support for IT environments is always customized to meet your business requirements and can be provided on your infrastructure or ours.  Designed to meet all of your IT support needs we provide the following IT operations support services:

  • Cloud Hosting Services
  • 24×7 CHINA based Help Desk Services
  • Backup and Disaster Recovery Services
  • IT infrastructure design, implementation, management and monitoring
  • IT Project management
  • IT Strategy advice and planning

BROCENT works with you to support the underlying technologies that serve as the foundation for your IT systems and users by managing applications, servers, databases, networks and end user support.  Let your IT staff focus on accomplishing your core business initiatives while we manage your day-to-day IT support activities.

IT Service Management Solids Your Business

BROCENT’s ITSM focus is the “core” foundation of our business.  Using ITIL-based processes and our advanced IT Service Management platform, ensures you get a quick resolution to all of your IT related incidents.  We have 24×7 Service Centers located in Shanghai providing backup and redundant IT support.  The Service Centers automate legacy manual IT tasks and provide a “consumer-like” user experience.

Our service delivery model for incident and service management includes:

  • Customized Service Level Agreement (SLA) set to the IT performance environment you need
  • Service-level driven tracking and escalation
  • Submit issues via email, phone, web portal
  • Self-service web portal updates to issues
  • Priority-based queuing and escalation
  • Alignment between IT and business processes
  • Single point of contact for all IT issues
  • Monthly reporting of all critical performance parameters

SERVER &DESKTOP MANAGEMENT

We proactively update, back up, and manage all your computers and servers remotely. Our server and desktop management team monitors every aspect of your network, and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated 
IT HELP DESK SUPPORT

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to an Brocent IT Help Desk Support employee here in China if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? 
IT REMOTE SUPPORT

Brocent IT Remote Support service is available 24/7. Around the Token support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call our IT Remote Support service and report the issue. At that point, Brocent will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it. 
SERVER BACKUP SOLUTIONS

Server crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure.  And such technical failures usually affects dramatically the business utilization on Business application systems, for example Email system, File system, Security system and other office softwares. BROCENT CHINA provides their clients with server backup solutions for simple recovery of files, folder, and email data, but may be insufficient to address total server loss.

See How We've Helped Our Clients

Most of our clients do not want to hire an in-house IT support staff, or their demands do not warrant a full time IT guy. This is where Technology Support Hong Kong or China Mainland come in. We can be your outsourced technology support department and we can also be the back up for your in-house IT staff. Our team work on-site to ensure things are running smoothly, efficiently and securely. Your company may need us to come in on a weekly or monthly basis or just be on-call for unexpected emergencies.