• Award Winning IT Support Model

    Your IT Department

    Multiple Language Help Desk, 24 Hours, 365 Day | Asia, EMEA, USCA Coverage | Managed IT Service 
    Automation | Highly Compliance & IT Standard
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ABOUT

IT SERVICE COVERAGE

More IT Service Coverage

Established in 2007

BROCENT was founded in 2007 with only 3 staffs initially. Over 15 years, he has extended the IT managed support service in most Asia, EMEA &US countries

256+ Engineers

BROCENT Is a technical centric team - very focus on high quality IT service &solution delivery. 106+ engineers render the quickest onsite and remote support

ASIA, EMEA &US IT Support

24 x7 Help Desk as the Service Command Center organizes all communications with clients and technical resource , and secures SLA and compliance in Asia 

WE SUPPORT WHERE CUSTOMERS NEED

Ensuring IT Excellence with Premium DIamond-Level Service

IT Support Plan

The competitive advantages are:

  • Resource Management Platform: RMP platform manages all resource in 96 deliverable cities.
  • Service Operation Team: They have professional qualification certificates and experience.
  • Service Tools: Service Desk, Monitoring Tools, Parts Management, Resource Control and Tracking.
  • Know-how: We specialize on Service Offering and Delivery for International Customers. 

BROCENT INTRODUCTION

BROCENT is an IT Managed Service and Solution Provider. BROCENT differentiates his value by delivering Responsive Service, High Technology, WorldWide Service Coverage and Cost Efficient IT Plan.

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BROCENT, an IT Managed Service Provider with presence in Asia, EMEA and USCA, leverages a distinctive “Platform + Service” approach, powered by Big Data and AI, to offer comprehensive IT support and maintenance across numerous Asian countries and cities. This strategy not only enhances the return on IT investments for our clients but also minimizes their Total Cost of Ownership (TCO).


With a robust team of over 256+ IT service management professionals, BROCENT’s Service Command Center (SCC) and Network Operation Center (NOC) oversee more than 1,500 certified engineers. These engineers adeptly manage a wide array of IT requests, incidents, and system alerts, ensuring the smooth operation of over 600,000 systems daily.


Our management framework for IT Managed Outsourcing services empowers clients to select optimal IT infrastructure solutions following thorough IT assessments and audits. This process boosts operational efficiency, fortifies competitive technological edges, and enhances IT management effectiveness, security, and accountability. Ultimately, it aligns with our clients’ business management aspirations and contingency planning.


At BROCENT, we are committed to providing end-to-end IT service infrastructure. Our service teams support clients throughout the entire IT lifecycle—from planning and construction to ongoing management, improvement, and innovation. We aim to deliver tangible, positive outcomes for IT investments, backed by our highly qualified team of technical experts.

Virtual Asia IT Department

Culture & Vision

Deliver the best service experience and quality in Asia

Executive Power

Team Work

Employee Value

Customer Happy

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TEAM MAKES IT SUPPORT BETTER

BROCENT premier worry-free IT managed service uses the RMM &PSA support tools such as ATERA, Site 24 x 7, Manage Engine MSP Plus Help Desk and IT-GLUE shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At BROCENT, we are thinking to leverage manpower and modern technologies to uplift your productivity and to lower your investment on IT infrastructure and maintenance service. Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business. You’ll benefit from:
  • Optimized IT performance: The proactive approach to IT management keeps your network and systems running at peak performance 
  • End-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service 
  • Cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources 
  • Hassel Free: breathe easy knowing your IT environment is in good-hands with BROCENT IT Managed IT services.
24 Hours, 365 Days

We are aware of the importance of your organization’s business continuit, so we are there for you at all times.

Responsive Support Plan

A quick solution to your computer problems anytime, anywhere


Qualification & Accredition

Efficient platform and management policies to provide you with the best service experience.